FERNANDO MAUS BERNAL
Downey,CA
Summary
Hardworking, highly motivated, reliable & punctual, and professional; eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company & customer needs and increase service value. Motivated and responsible student with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Route Delivery Driver
Amazon | Pactrack
Glendale, CA
01.2023 - Current
- Demonstrated an ability to work independently with minimal supervision while completing assigned tasks effectively
- Communicated frequently with dispatch team to provide updates on progress of route
- Developed strong customer service skills through interaction with customers along delivery route
- Received positive feedback from customers regarding excellent customer service skills.
Route Delivery Driver
Amazon | Linked Logistics
Cypress, CA
10.2022 - 01.2023
- Provided excellent customer service by answering questions and resolving issues promptly.
- Inspected vehicle before each shift to ensure safe operation conditions.
- Communicated regularly with dispatch regarding status of deliveries and arrivals times.
- Resolved conflicts between customers, suppliers, vendors, and other drivers in a professional manner.
General Construction Laborer
EBC Co.
Los Angeles, CA
06.2022 - 12.2022
- Consistently followed instructions given by supervisors regarding job duties
- Utilized excellent communication skills to interact effectively with supervisors, co-workers and clients
- Displayed strong problem-solving skills by identifying potential issues before they occur
- Worked collaboratively with team members to complete construction projects on time and within budget
- Performed regular maintenance checks on tools and equipment used for the job.
Program Assistant (Medical)
Doctor Now
Santa Monica, CA
10.2021 - 06.2022
- Utilized statistical analysis to gauge company productivity
- Followed program and licensing requirements for cleaning and sanitation procedures
- Transmitted information or documents to customers using computer, mail, or facsimile machine
- Greeted guests to determine nature of visits and directed to specific destinations
- Collaborated with other departments in order to identify areas where additional resources were needed.
Medical Call Center Representative
Call The Car
Pasadena, CA
08.2021 - 10.2021
- Utilized effective problem-solving techniques to address challenging customer concerns in a professional manner
- Provided support to clinical staff members regarding medical insurance billing processes
- Resolved escalated issues from customers who were dissatisfied with services received
- Provided excellent customer service to patients and medical staff while answering incoming calls and responding to inquiries in a timely manner
- Met performance goals and call center metrics in fast-paced performance setting
- Built trust with customers through personalized conversations.
Program Assistant (Medical)
CORE
Los Angeles, CA
12.2020 - 07.2021
- Assist and work with the Los Angeles Fire Department in participating in safety training programs (i.e., COVID)
- Assisted in the coordination of program activities and resources, including scheduling meetings, preparing materials, and providing administrative support.
- Ensured compliance with organizational policies and procedures while administering programs.
- Collaborated with other departments to ensure smooth delivery of services for program participants.
Education
High School Diploma -
Animo Ralph Bunche Charter High School
06.2018
Some College (No Degree) - Electrcial Engineering
Sacramento State University
Sacramento, CASkills
- Customer Service-Oriented
- Physical Stamina
- Multitasking Capabilities
- Problem Solving Abilities
- Adaptability and Flexibility
- Effective Communication
- Attention to Detail
- Basic Math Proficiency
- Organizational Skills
- Ability to Work Independently
- Teamwork and Collaboration
- Bilingual (English & Spanish)
- Marketing
- Critical Thinking
- Strategic Engagement
- Active Listener
- Over-Achiever
Certification
- HIPAA
- DOT Certified
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Route Delivery Driver
Amazon | Pactrack
01.2023 - Current
Route Delivery Driver
Amazon | Linked Logistics
10.2022 - 01.2023
General Construction Laborer
EBC Co.
06.2022 - 12.2022
Program Assistant (Medical)
Doctor Now
10.2021 - 06.2022
Medical Call Center Representative
Call The Car
08.2021 - 10.2021
Program Assistant (Medical)
CORE
12.2020 - 07.2021
High School Diploma -
Animo Ralph Bunche Charter High School
Some College (No Degree) - Electrcial Engineering
Sacramento State University
- HIPAA
- DOT Certified
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