Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fernando Mendoza

Tempe,AZ

Summary

Results-oriented Sales Representative specializing in tailored sales techniques and customer outreach. Expertise in upselling and enhancing client satisfaction through strategic communication and problem-solving. Experienced Shift Lead skilled in coaching and performance improvement, with a track record of streamlining operations and improving service quality through effective team management.

Overview

2
2
years of professional experience

Work History

Shift Lead

Board & Brew
Tempe, Arizona
06.2024 - Current
  • Coached and trained employees while managing daily work assignments to streamline operations.
  • Supervised team members during busy shifts to maintain service quality.
  • Trained new staff on menu items and operational procedures.
  • Managed inventory levels and restocked supplies regularly.
  • Performed opening and closing procedures such as setting alarm systems, counting money.

Sales Representative

Aptive Pest Control
Tempe, Arizona
05.2025 - 07.2025
  • Developed tailored sales techniques to effectively sell and upsell services, increasing client engagement and satisfaction.
  • Demonstrated product knowledge during consultations to address client concerns effectively.
  • Educated clients on pest prevention methods and service options available.
  • Spotted potential to increase sales through cross-selling to existing customers.
  • Maintained precise records of customer interactions and service appointments to enhance follow-up and service delivery.
  • Scheduled follow-up visits to ensure customer satisfaction with services provided.
  • Analyzed customer feedback to identify trends and inform enhancements to products and services.

Education

Associate of Science - Business Analytics

Maricopa Community Colleges, Mesa Community College
Mesa, AZ
05-2026

Bachelor of Arts - Business Analytics

Arizona State University
Tempe, AZ
05-2026

Skills

  • Shift leadership
  • Guest service
  • Service quality
  • Sales techniques
  • Customer outreach
  • Performance improvement
  • Operational support
  • Microsoft Excel
  • Quality assurance
  • Strategic thinking
  • Problem-solving
  • Staff engagement
  • Verbal communication
  • Flexible schedule

Languages

Spanish
Professional

Timeline

Sales Representative

Aptive Pest Control
05.2025 - 07.2025

Shift Lead

Board & Brew
06.2024 - Current

Associate of Science - Business Analytics

Maricopa Community Colleges, Mesa Community College

Bachelor of Arts - Business Analytics

Arizona State University
Fernando Mendoza