Fernando Navarro
Riverview
Summary
Professional insurance specialist with track record of delivering client-focused solutions and driving positive outcomes. Adept at navigating complex policies, risk assessment, and customer relationship management. Strong team collaborator, adaptable to changing needs, and consistently reliable in achieving organizational goals. Skilled in sales strategies, policy analysis, and client advisory services.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CERTIFIED NURSE ASSISTANT (CAN/PCT),
Tampa General Hospital
08.2024 - 03.2025
- Assisted patients with daily living activities, promoting comfort and dignity.
- Monitored vital signs, documenting changes for nursing staff review.
- Maintained cleanliness and organization of patient areas to enhance safety.
- Supported nursing staff by preparing equipment and supplies for procedures.
INBOUND SALES SUPERVISOR
CHARTER COMMUNICATIONS, INC. (SPECTRUM)
08.2021 - 08.2023
- Managed inbound sales inquiries, ensuring prompt and accurate responses to customer needs.
- Assisted team members in achieving sales goals through effective communication and support strategies.
- Trained new staff on product knowledge and customer engagement techniques to enhance service quality.
- Implemented process improvements that streamlined workflow and increased overall team efficiency.
Insurance Agent
FIORELLA INSURANCE AGENCY. INC.
08.2020 - 08.2021
- Developed personalized insurance plans to meet client needs and financial goals.
- Educated clients on policy options, coverage details, and claims processes.
- Conducted comprehensive risk assessments to identify potential coverage gaps.
- Managed client relationships to enhance customer satisfaction and retention rates.
Education
No Degree - CERTIFIED NURSE ASSISTANT
PROMETRIC
Sate Of Florida12-2023
No Degree - Accident, Health, Life, & Variable Annuities 2-15
PEARSON VUE
State Of Florida 02-2021
No Degree - INSURANCE CUSTOMER REPRESENTATIVE LICENSE 4-40
LICENSE ONLINE
FLORIDA INSURANCE LICENSE ONLINE09-2020
No Degree - English-as-a-Second-Language Education
JEFFERSON COMMUNITY TECHNICAL COLLEG
Louisville, KY05-2020
ELECTRICAL TECHNICIAN
Juan Manuel Castineira
Habana, Cuba 03-2013
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
Certification
- CNA - Certified Nurse Assistant
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
CERTIFIED NURSE ASSISTANT (CAN/PCT),
Tampa General Hospital
08.2024 - 03.2025
INBOUND SALES SUPERVISOR
CHARTER COMMUNICATIONS, INC. (SPECTRUM)
08.2021 - 08.2023
Insurance Agent
FIORELLA INSURANCE AGENCY. INC.
08.2020 - 08.2021
No Degree - CERTIFIED NURSE ASSISTANT
PROMETRIC
No Degree - Accident, Health, Life, & Variable Annuities 2-15
PEARSON VUE
No Degree - INSURANCE CUSTOMER REPRESENTATIVE LICENSE 4-40
LICENSE ONLINE
No Degree - English-as-a-Second-Language Education
JEFFERSON COMMUNITY TECHNICAL COLLEG
ELECTRICAL TECHNICIAN
Juan Manuel Castineira
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