Fernando Ocasio
Suwanee,GA
Summary
Dear Hiring Manager,
Throughout my career with Optimum/Altice USA, I was honored as one of the Top 30 Significant Technicians on the East Coast and inducted into the Presidents Club. These accomplishments reflect my commitment to technical excellence, customer satisfaction, and a strong work ethic.
I have hands-on experience installing and troubleshooting fiber, coax, wiring, low-voltage systems, and smart home equipment while working directly with customers in the field. In addition, my experience as a Field Professional with Vivint has allowed me to further develop my skills as both a home security technician and sales professional. In this role, I install and troubleshoot security systems, cameras, alarm systems, HVAC thermostats, and other low-voltage equipment while helping customers find solutions that meet their needs.
My experience has strengthened my passion for field service and my ability to help customers through technical knowledge, professionalism, and dedication to quality service. I am excited to bring my experience to the Field Service Technician position and contribute to your team.
Sincerely,
Fernando Ocasio
Overview
1
1
Certification
6
6
years of professional experience
Work History
Vivint Field Professional
Vivint Home Security
Bridgeport, Connecticut
01.2026 - Current
- Configured and maintained security camera and alarm systems to enhance client security and monitoring capabilities.
- Executed low-voltage system installations, troubleshooting, and service to ensure optimal system functionality.
- Diagnosed and resolved HVAC thermostat and wiring issues to restore climate control and system reliability.
Field Technician
Cablevision / Optimum / Altice USA
Bridgeport, Connecticut
11.2022 - 01.2026
- Installed telecom equipment and ran telecom wiring (aerial or underground) to ensure reliable service delivery.
- Addressed customer inquiries and concerns with professionalism to enhance customer satisfaction.
- Troubleshot telecom issues, including RF signals, fiber light connections, and telephone wiring to restore service promptly.
Package Handler
FedEx Ground PH
Stratford, Connecticut
08.2020 - 07.2022
- Sorted and labeled outgoing boxes to streamline shipping process
- Scanned and organized the work area to ensure efficient unloading and loading of delivery trucks
- Sorted packages accurately during daily operations
Education
High School Diploma -
Central High School
Bridgeport, CT06-2020
Occupational Health & Safety (Train Program)
NRG Learning Lab
Bridgeport, CTField Safety (Training Program)
CATV Training Institute
RemoteSkills
- Telecommunications: Fiber optic installation, fiber splicing, low-voltage systems, LAN, VoIP, telecommunications, and network infrastructure
- Cabling & Installation: Fiber optic, twisted-pair, coaxial, and Ethernet cabling; electrical termination; network installation
- Testing & Troubleshooting: OTDR, cable testers, fault locators, network testing, fault diagnosis, and troubleshooting
- Field Service: Field engineering, service technician work, system installation, configuration, repairs, technical documentation, and schematics
- Tools & Safety: Hand and power tools, bucket trucks, lifts, ladders, heavy lifting, safety procedures, and workplace safety
Accomplishments
- Top 30 Significant Technicians – East Coast | Optimum/Altice USA
- Presidents Club Inductee | Optimum/Altice USA
Certification
- Driver's License
- Aerial Lift Certification
- Flagger Certification
Timeline
Vivint Field Professional
Vivint Home Security
01.2026 - Current
Field Technician
Cablevision / Optimum / Altice USA
11.2022 - 01.2026
Package Handler
FedEx Ground PH
08.2020 - 07.2022
High School Diploma -
Central High School
Occupational Health & Safety (Train Program)
NRG Learning Lab
Field Safety (Training Program)
CATV Training Institute