Fernando Ortega
Buckeye,AZ
Summary
Dynamic owner/operator with extensive experience at Crest Plumbing LLC, excelling in sales negotiation and budget development. Proven track record in enhancing operational efficiency and profitability while leading teams. Skilled in performance analysis and personnel management, delivering optimal solutions and fostering strong customer relationships. Committed to excellence in plumbing and business operations.
Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models, and optimizing inventory control procedures.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Owner/Operator
Crest Plumbing LLC
03.2021 - Current
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Employed prompt decision-making and in-depth research to resolve issues.
- Monitored staff performance, providing final-say assessment over inquiries.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Plumber
O'neill Plumbing Company Of Seattle
05.2002 - 03.2024
- Filled pipe systems with water and air to determine location of leaks.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Repaired plumbing systems, components, and equipment.
- Inspected sewers and piping systems to assess quality and condition.
- Reviewed blueprints and project specifications to determine correct plumbing solutions.
- Offered guidance and training to junior team members.
- Cut openings in structures to accommodate pipes and pipe fittings with [Tool] and [Tool].
- Installed valves, hangers, supports, and flanges inside piping systems.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
Plumber
George Brazil Home Services
04.2006 - 04.2021
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Eliminated risks by correctly identifying potential safety hazards.
- Selected type and size of piping required for each project.
- Measured, threaded, and cut materials to correct angles.
Education
Commercial Journyman Level - Commercial Journeyman
Washington State Apprenticeship Program
Seattle, WA01-2002
Skills
- Sales negotiation
- Mechanical recoveries
- Budget development
- Cost management
- Performance analysis
- Operational reporting
- Personnel management
- Human resources oversight
- Recruiting and hiring
Accomplishments
I am able to increase Knowledge base to compete in large projects. Gather information in order to successfully contribute and complete large task.
Certification
Washington State commercial Journeyman
Timeline
Owner/Operator
Crest Plumbing LLC
03.2021 - Current
Plumber
George Brazil Home Services
04.2006 - 04.2021
Plumber
O'neill Plumbing Company Of Seattle
05.2002 - 03.2024
Commercial Journyman Level - Commercial Journeyman
Washington State Apprenticeship Program