Fernando Pana
San Diego,CA
Summary
Dynamic Asset Protection Investigator with proven expertise at Wal-Mart Supercenter in minimizing loss through advanced investigative techniques and effective collaboration with law enforcement. Skilled in video monitoring and incident reporting, I fostered a culture of vigilance among staff, enhancing security awareness and significantly improving response to theft and fraud incidents.
Professional with strong expertise in asset protection. Skilled in risk assessment, inventory control, and loss prevention strategies. Known for effective team collaboration and adaptability to changing demands. Reliable in investigative procedures, data analysis, and ensuring compliance with security protocols. Consistently drives results through proactive and analytical approach.
Overview
10
10
years of professional experience
Work History
Asset Protection Investigator
Wal-Mart Supercenter
07.2015 - 04.2025
- Patrolled store and staffed designated posts for visible security presence to customers and associates.
- Provided ongoing training for store associates on asset protection best practices, resulting in improved awareness and vigilance among staff members.
- Managed evidence collection processes meticulously, ensuring proper documentation was maintained at all times for legal proceedings or insurance claims purposes.
- Utilized advanced analytical skills to identify patterns in suspicious activity, leading to more effective interventions against potential threats.
- Collaborated with law enforcement agencies to assist in criminal investigations and ensure successful prosecution of offenders.
- Minimized loss for the company through timely resolution of cases involving theft, fraud, and policy violations.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
Support Manager
Wal-Mart Supercenter
05.2018 - 10.2018
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
Education
Bachelor of Science - Business Administration
ATENEO DE DAVAO UNIVERSITY
DAVAO CITY. PHILIPPINES03-1999
Skills
- Video monitoring
- Physical security
- Incident reporting
- Access control
- Investigative techniques
- Asset recovery
Languages
English
Full Professional
Timeline
Support Manager
Wal-Mart Supercenter
05.2018 - 10.2018
Asset Protection Investigator
Wal-Mart Supercenter
07.2015 - 04.2025
Bachelor of Science - Business Administration
ATENEO DE DAVAO UNIVERSITY
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