Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fernando Ramirez

2900 N Houston St Fort Worth,Texas

Summary

Skilled in customer service and problem-solving, I excel in fast-paced environments, evident from my time at Walmart. My ability to enhance customer satisfaction and resolve issues with empathy has consistently fostered loyalty and positive outcomes. Demonstrating patience and a professional appearance, I've significantly contributed to team dynamics and customer experiences.


Overview

4
4
years of professional experience

Work History

Retail Worker

Walmart
05.2022 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.

Fast Food Worker

Cici Pizza
05.2021 - 11.2021
  • Contributed to maintaining a positive work environment by fostering effective communication among team members.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.

Education

No Degree - Business

Tarrant County College
Fort Worth, TX
05-2027

Skills

  • Customer service
  • Attention To Detail
  • Patience and empathy
  • Customer assistance
  • Decision Making
  • Problem Solving
  • Professional appearance
  • Listening

Timeline

Retail Worker

Walmart
05.2022 - Current

Fast Food Worker

Cici Pizza
05.2021 - 11.2021

No Degree - Business

Tarrant County College

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Fernando Ramirez