Fernando Reyes
Novato,CA
Summary
Proven security professional with a track record of enhancing safety at Express Employment Professionals/ Chase center. Skilled in critical thinking and customer service, adept at deescalating conflicts and improving public safety measures. Demonstrated ability to learn quickly, ensuring vigilant surveillance and effective collaboration with law enforcement for secure environments.
Overview
4
4
years of professional experience
Work History
Security Guard
Express Employment Professionals
San Rafael, CA
09.2021 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Assisted in the development of comprehensive security plans for special events and occasions.
- Improved public safety by vigilantly patrolling event spaces during high-traffic gatherings.
- Enhanced security measures for VIP visits, coordinating closely with executive protection teams.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
Cashier/sales Associate
Harbor Freight Tools USA
San Rafael, CA
04.2020 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
County Community Marin Alternative School
San Rafael, CASkills
Customer service
Retail
Fast learner
Timeline
Security Guard
Express Employment Professionals
09.2021 - Current
Cashier/sales Associate
Harbor Freight Tools USA
04.2020 - 09.2021
County Community Marin Alternative School