Summary
Overview
Work History
Education
Skills
love gaming, gym, also love doing mechanical stuff on personal veichle, tattooing, learningnewthings
Languages
Timeline
Generic

Fernando Rodriguez

Houston,TX

Summary

Proven achiever with extensive experience at Discount Tire, adept in teamwork and collaboration, and resource utilization. Excelled in developing solutions that enhanced service delivery and customer satisfaction. Demonstrated exceptional multitasking and attention to detail, ensuring high-quality standards and efficient process improvements. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Service Coordinator

Discount Tire
09.2023 - 07.2024
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
  • Managed and coordinated service teams to achieve successful completion of service projects.
  • Assessed customer needs and developed solutions to meet needs.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Communicated with clients and service providers to provide updates on work progress.
  • Developed and implemented quality control and assurance procedures for service projects to deliver high standards of work on client projects.

Cleaning Operations

Houston Window Cleaning LLC
08.2018 - 11.2023
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Front Desk Receptionist

Extended Stay America
01.2018 - 08.2018
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Completed all tasks in compliance with company policies and procedures.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Handled assignments independently with good judgement and critical thinking skills.

Education

High School Diploma -

Hastings High School
Houston, TX
07.2021

Skills

  • Teamwork and Collaboration
  • Active Listening
  • Multitasking
  • Attention to Detail
  • Continuous Improvement
  • Resource Utilization

love gaming, gym, also love doing mechanical stuff on personal veichle, tattooing, learningnewthings

im just a regular guy who enjoys learning new things but also when it comes to my free time, i enjoy a lot of things, one of those things would be gaming, love first person shooting games, also love sport games as well, also love going to the gym now, its the reason why i was able to lose 65 pounds, feeling more energetic and happy with my self also the reason why i now enjoy learning new skills in life. when ever im not gaming or hitting the gym, you would find me working on my car it brings me piece of mind and relaxation when ever im working on my car. One of the new skills or hobbies i recently picked up was tattooing, i used to draw in high school but i stopped since i was going hard passage in my but was able to get back to drawing and i have a couple of tattoos my self, so why not give my self some free ones lol . These are just some of the things i enjoy doing when im not working, i really appreciate the time it took to know me.

Languages

English
Professional Working
Spanish
Limited Working

Timeline

Service Coordinator

Discount Tire
09.2023 - 07.2024

Cleaning Operations

Houston Window Cleaning LLC
08.2018 - 11.2023

Front Desk Receptionist

Extended Stay America
01.2018 - 08.2018

High School Diploma -

Hastings High School

Similar Profiles

CREATE PROFILE
Fernando Rodriguez