Fernando Roussell
Richmond,VA
Summary
Friendly bar manager offers resource management, quality standard enforcement and bar supervision expertise paired with outstanding multitasking and communication abilities. Diligent and customer-oriented individual with several years of hands-on experience managing and supervising bar operations.
Overview
13
13
years of professional experience
Work History
Bar Manager/Server
Mom Siams
Richmond, VA
01.2021 - 01.2025
- Inspected dining and serving areas for cleanliness and proper setup.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Poured wine, beer and cocktails for patrons.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
Banquet Server/Head Bartender
Holiday Inn Express Hotel
Virginia Beach, Virginia
02.2017 - 03.2021
- Shared thorough knowledge of menu items and cooking methods with customers.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Organized payment transactions accurately while providing excellent customer service.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Served orders by picking up and delivering selections from kitchen.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Removed and replaced dirty dishes and utensils to maintain table settings.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Server/Bartender
Bakers Crust
, 23220
04.2012 - 11.2016
- Assisted in training new servers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
High School Diploma -
Desert Vista High School
Phoenix, AZ04-2008
Skills
- Foodservice management
- Health codes compliance
- Performance monitoring
- ServSafe compliance
- Cocktail development
- FOH operations oversight
- Guest interaction
- Customer service
- Bar management
- Cocktail preparation knowledge
- Wine and liquor expertise
- Staff scheduling
- Inventory management
- Supervisory experience
- Regulatory compliance
Timeline
Bar Manager/Server
Mom Siams
01.2021 - 01.2025
Banquet Server/Head Bartender
Holiday Inn Express Hotel
02.2017 - 03.2021
Server/Bartender
Bakers Crust
04.2012 - 11.2016
High School Diploma -
Desert Vista High School