Fernando Solis-Grajeda
New Braunfels,TX
Summary
Dedicated and experienced Owner/Operator of Lone Star Cleaning & Restoration Co., with a profound sense of humility derived from years of serving clients in their times of need. Now seeking a new position to further enhance skills and contribute to a dynamic team environment. Proficient in leading technical operations, coordinating projects, estimating and auditing work, with a genuine commitment to supporting both clients and colleagues through challenging circumstances. Seeking a salary of $52,000/year or $27/hour.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Owner/Operator
Lone Star Cleaning & Restoration Co.
New Braunfels, TX
03.2022 - Current
- Responded promptly and professionally to customer inquiries, requests, and complaints.
- Assisted customers with service information, order placement, payment processing and account maintenance.
- Performed outbound calling campaigns for marketing purposes.
- Maintained updated records of customer interactions, transactions and changes in customer accounts.
- Inspected and assessed water damage in residential homes.
- Performed demolition of affected materials, such as drywall, flooring, and insulation.
- Maintained records of jobs completed detailing type of services rendered and materials used.
- Provided customer service to clients throughout the entire restoration process.
- Ensured safety protocols were followed while working on hazardous sites containing black water or sewage contamination.
- Assisted in preparing estimates for insurance companies based on scope of work needed.
- Maintained certifications related to industry standards for water damage restoration techniques.
- Performed grounds and equipment maintenance to keep facility running smoothly.
- Requisitioned supplies and equipment for cleaning and maintenance duties.
Crew Cheif
Servpro
Seguin, TX
04.2020 - 03.2022
- Certfied IICRC Water Restoration, Certfied IICRC Carpet Cleaner, Certfied IICRC Mold Remediation, Fire & Smoke Restoration, Trauma/Bio-Clean up, Air Duct Cleaning, Sewer Clean up
Lead Technician
Aladdin Cleaning & Restoration, Inc.
San Antonio
10.2019 - 04.2020
- Certfied IICRC Water Restoration, Certfied IICRC Carpet Cleaning, Fire & Smoke Restoration, Hardsurface Cleaning, Strip & Wax (VCT, Terracotta), Air Duct Cleaning, Mold Abatement
Cleaning/ Water Restoration Technician
Rockefeller's Cleaning and Restoration Co.
Albuquerque
10.2017 - 10.2019
- Certfied IICRC Water Restoration Technician, Certfied IICRC Certified Carpet Cleaning Technician, Fire & Smoke Restoration, Mold Abatement, Truama Clean Up, Board Up, Air Duct Cleaning
Education
High School Diploma -
UNIVERSITY OF NEW MEXICO - VALENCIA CAMPUS
08.2012
Skills
- IICRC Certified WTR, ASD, AMRT, & CCT
- EPA Certified Lead Renovator
- Successful Subrogation 1 Certification
- Ability to work effectively in a team setting
- Strong verbal communication, listens carefully and accurately
- Communicate with clients & adjusters
- Proficient in Xactimate, Mica, Albiware, Encircle, Drybook, & Microsoft office
- Accept, complete and close out TPA mitigation assingments
- Inspect, scope, complete, close and document all types of jobs
- Ability to quickly investigate a problem and respond accordingly
- Skilled at interpreting complex procedures
- Native English speaker
- Intermediate/Conversational Spanish speaker
- Personnel Management
- Operations Oversight
Certification
- IICRC Certified WTR, ASD, AMRT, & CCT
- EPA Lead Renovator
- Successful Subrogation 1 Certified
References
- Patsy Bowen, Office Manager, Servpro, (210) 827-2787
- Mario Gonzalez, Field Manager, Rockefeller's Cleaning & Restoration, (505) 459-3573
- Charles Rayez, Production Manager, Aladdin Cleaning & Restoration, (210) 275-9366
Websites
Timeline
Owner/Operator
Lone Star Cleaning & Restoration Co.
03.2022 - Current
Crew Cheif
Servpro
04.2020 - 03.2022
Lead Technician
Aladdin Cleaning & Restoration, Inc.
10.2019 - 04.2020
Cleaning/ Water Restoration Technician
Rockefeller's Cleaning and Restoration Co.
10.2017 - 10.2019
High School Diploma -
UNIVERSITY OF NEW MEXICO - VALENCIA CAMPUS
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