Fernando Torres
Santa Ana,CA
Summary
Dynamic Shift Manager at Del Taco with a strong focus on customer service and employee training. Successfully reduced waste through effective inventory management and enhanced team performance by fostering collaboration and motivation. Proven problem-solver, adept at handling escalated customer issues while maintaining high-quality standards. Committed to continuous learning and team success.
Overview
4
4
years of professional experience
Work History
Shift Manager
Del Taco
Irvine, CA
06.2022 - Current
- Trained and mentored team members on customer service protocols and food safety practices.
- Managed inventory levels, reducing waste through effective stock rotation and ordering processes.
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
High School Diploma -
César E. Chávez High School
Santa Ana, CA12.2022
Skills
Decision-making
Customer service focus
Employee training
Staff motivation
Willingness to learn
Teamwork and collaboration
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Shift Manager
Del Taco
06.2022 - Current
High School Diploma -
César E. Chávez High School