Summary
Overview
Work History
Education
Skills
Timeline
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Fernando Torres Jr

New York,NY

Summary

Strong problem-solving abilities, willingness to learn, and excellent communication skills. Prepared to contribute to team success and deliver positive results. Eager to take on new challenges and drive organizational objectives with dedication and enthusiasm. Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.

Overview

18
18
years of professional experience
1
1
year of post-secondary education

Work History

Facilities Coordinator

JLL @ Google
New York, New York
10.2014 - Current
  • Provide services such as reception and guest support, mail and courier services, office supplies and equipment maintenance, maintain client relationships
  • Oversee/Manage signage & graphics vendor partners(Drive21 + Graham Hanson Design) for NYC Campus' (10K+ Headcount/ 4.7m SqFt)
  • Implement and revamp processes alongside Google FMs for signage, wayfinding, and frosting design from inception to completion
  • Actively support an environment of teamwork, co-operation, performance excellence and personal success
  • Deliver an exceptional quality of service to clients in the tech industry
  • Built relationships with vendors and contractors to support timely and cost-effective services.
  • Collaborated with other departments to foster efficient use of facility space and resources.
  • Updated tracking system monitoring facilities-related materials, supplies and equipment.
  • Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
  • Assisted in budget preparation for facility expenses, aligning with financial objectives.

Operations Coordinator

Eurest/Compass Group @ Google
New York, NY
06.2014 - 10.2014
  • Worked closely with various teams to assist in daily operations
  • Assists with coverage for various teams when needed, resulting in uninterrupted service to daily operations
  • Oversaw day-to-day operations of large teams across several sites.
  • Reception; Answering internal/external calls
  • Guest registration
  • Googler communications
  • Facilities Operations; Walked floors with utmost scrutiny to ensure space is constantly kept
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.

Customer Experience Manager

GAP Inc
New York, New York
05.2013 - 05.2014
  • Managed a team of 20-30 employees
  • Providing outstanding customer service
  • Setting priorities and reaching as it relates to the selling floor
  • Responsible for settling complex customer situations in compliance with store policy and procedures
  • Responsible for front-of-house receiving and assisting vendors
  • Ensuring high standards of organization while supervising work center team members
  • Monitoring floor coverage and zoning
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.

Sales Associate

GAP Inc
New York, NY
10.2006 - 05.2013
  • Provide quality customer service
  • Cashier duties/Maintain store standards
  • Peer coaching and training for new Sales Associates
  • Balance multiple customers in a fast-paced retail environment
  • Create sales and build customer relationships
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Sneaker Essentials Program -

Fashion Institute of Technology
New York, NY
11.2019 - 01.2020

Audio Recording & Production Program -

I.A.R. (Institute of Audio Research)
New York, NY
01.2012 - 03.2013

Skills

-Work Order Management -Building operations

-Vendor coordination -Project Management

-Customer Service -Multitasking Abilities

-Team Coordination -Team Leadership

Timeline

Sneaker Essentials Program -

Fashion Institute of Technology
11.2019 - 01.2020

Facilities Coordinator

JLL @ Google
10.2014 - Current

Operations Coordinator

Eurest/Compass Group @ Google
06.2014 - 10.2014

Customer Experience Manager

GAP Inc
05.2013 - 05.2014

Audio Recording & Production Program -

I.A.R. (Institute of Audio Research)
01.2012 - 03.2013

Sales Associate

GAP Inc
10.2006 - 05.2013

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Fernando Torres Jr