Fernando Valle
Tomball,TX
Summary
Knowledgeable Business Support Specialist bringing more than 12 years of experience in cable industry. Strengths include open communication, critical thinking and data analysis. Dedicated cable professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Business Technician
Comcast
Houston, TX
01.2013 - Current
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Supervised Technicians with management of new employee training and development policies.
- Delivered exceptional customer experiences and promoted strong relationships.
- Held morning meetings to communicate new policies and procedures to appropriate personnel.
- Consulted with customers about current products and services, proposed upgrades and finalized sales.
- Demonstrated increased knowledge of company products and equipment.
- Explained diagnostic findings to customers and outlined repair or service options.
- Facilitated maintenance team training procedures to align with company standards.
- Adhered to safety protocols and policies to reduce workplace hazards.
Senior Residential Technician
Comcast
Houston, TX
10.2008 - 12.2012
- Diagnosed problems and completed timely repairs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Served customers in a friendly, efficient manner following outlined steps of service.
Appliance Installer
Royal Appliance
Spring, TX
05.2007 - 09.2008
- Ordered parts and maintained adequate inventory.
- Disassembled, repaired and reassembled equipment in good working order.
- Delivered, loaded and unloaded and installed appliances.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Some College (No Degree) - Computer Science
Cy-Fair Community College
Cy-FairSome College (No Degree) - Criminal Justice
University of Houston - Downtown
Houston, TXHigh School Diploma -
Eisenhower High School
Houston, TX05.2005
Skills
- Adjustment and Calibration
- Customer Relations
- Equipment Configuration
- Equipment Programming
- Performance Analysis
- Complex Problem Solving
- Cable Management
- Computer Networking
- Creativity and Innovation
- Work Planning and Prioritization
- Dependability and Integrity
- Critical Thinking
- Adaptability and Flexibility
Accomplishments
- Tech of the Year
- Several Tech of the Months
- Several Safety Awards
Languages
Spanish
Native or Bilingual
Timeline
Business Technician
Comcast
01.2013 - Current
Senior Residential Technician
Comcast
10.2008 - 12.2012
Appliance Installer
Royal Appliance
05.2007 - 09.2008
Some College (No Degree) - Computer Science
Cy-Fair Community College
Some College (No Degree) - Criminal Justice
University of Houston - Downtown
High School Diploma -
Eisenhower High School
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