Summary
Overview
Work History
Education
Skills
Extracurricular activities
Timeline
CustomerServiceRepresentative

Fernie Lopez

El Paso,TX

Summary

Results-driven Customer Service Representative with a focus on resolving complaints and enhancing customer satisfaction. Known for data entry accuracy and effective collaboration to streamline service delivery.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

R&M Courier Services INC
09.2024 - Current
  • Assisted customers with inquiries, providing accurate information on services and delivery options.
  • Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
  • Processed orders through company software, ensuring timely and accurate dispat.
  • Collaborated with team members to streamline communication between departments for improved service delivery.

Education

Bachelor of Science - Business

Arizona State University
Tempe, AZ
05-2030

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Extracurricular activities

Active in sports especially baseball

Timeline

Customer Service Representative

R&M Courier Services INC
09.2024 - Current

Bachelor of Science - Business

Arizona State University
Fernie Lopez