Feroz Khan
Atlanta,GA
Summary
Experience and self-motivated team player. Bringing forth valuable industry experience. Experienced in customer service and call center settings. Adapt t in effectively managing all operations.
Overview
12
12
years of professional experience
Work History
Regional Sales Manager
Self Employed Services
01.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sr Customer Support
WNS Global, Pune, India
03.2016 - 05.2020
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Adhered to company policies, procedures and system documentation requirements.
- Established positive relationships with clients through proactive communication and attentive listening skills.
Manager
Barira Fisheries
Mumbai, India, Maharashtra
2012.05 - 2016.02
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building a strong rapport with customers and giving timely delivery.
- Assisted in training new staff members on company policies, and process information.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
Education
High School Diploma -
Diamond Jubilee High School For Boys
Mazagaon, Mumbai, Maharashtra ,India03.1991
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
Regional Sales Manager
Self Employed Services
01.2021 - Current
Sr Customer Support
WNS Global, Pune, India
03.2016 - 05.2020
Manager
Barira Fisheries
2012.05 - 2016.02
High School Diploma -
Diamond Jubilee High School For Boys
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