Ferquanza Hamilton
Orlando,FL
Summary
Adept at navigating high-stress scenarios, I enhanced customer loyalty and satisfaction at Beyond Tax Services through expert dispute resolution and empathetic communication. Skilled in data entry and active listening, myapproach resulted in significant repeat business, showcasing my ability to meet critical deadlines and excel in call center operations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Beyond Tax Services
10.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Organize and prioritize work and meet deadline
Education
High School Diploma -
Glades Central High School
Belle Glade, FLSkills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Windows PC Proficiency
- Proficiency With Microsoft Application
- Follow-up skills
- Live chat, email and phone support
- Multi-line phone talent
- Call Center Operations
- De-Escalation Techniques
- Knowledge of Teams,Tower and BSA
Timeline
Customer Service Representative
Beyond Tax Services
10.2019 - Current
High School Diploma -
Glades Central High School
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