FERRAL THOMPSON
Underwood,WA
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Dispensing Optician
Indian Creek Family Eye Care
Hood River , OR
05.2021 - 10.2022
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Prepared work orders outlining all specifications for new lenses and frames.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Assisted in reception and tech as needed.
Assistant Innkeeper
Inn At The Gorge
Hood River , OR
09.2020 - 03.2021
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Provided services efficiently and with high level of accuracy.
Customer Service Representative
H&R Block Tax Service
Hood River, OR
12.2020 - 04.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant Manager
Boot Barn
Bismarck, ND
02.2019 - Current
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Coached team on effective upselling and cross-selling methods
- Trained team members in successful strategies to meet operational and sales targets
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Trained team of 15 to deliver outstanding customer service, boosting customer satisfaction ratings 25%
Sales / Key Holder
Kay Jewelers
Rapid City, SD
10.2017 - Current
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
- Oversaw store operations by counting cash drawers, reviewing equipment to ensure functioning and providing leadership
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features
- Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency
Store Manager
Eddie Bauer
Bismarck, ND
02.2018 - 07.2018
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Created work schedules according to sales volume and number of employees.
- Rotated merchandise and displays to feature new products and promotions.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Oversaw, trained and encouraged 10 associates, promoting culture of efficiency and performance.
Store Manager
Motherhood Maternity
Bismarck, ND
09.2016 - 09.2017
- Replenished floor stock and processed shipments to ensure product availability for customers
- Administered all point of sale opening and closing procedures
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
- Recommended merchandise based on customer needs
- Described merchandise and explain operation of merchandise to customers
Assistant Store Manager
Eddie Bauer
Bismarck, ND
11.2014 - 09.2016
- Promoted and supported strong relationships with local community organizations in surrounding area
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store
- Processed credit and debit card payments and returned proper change for cash purchases
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team
- Conducted analysis to address productivity and employee needs which resulted in improved employee morale
Teller
Affinity First Federal Credit Union
Minot, ND
11.2015 - 03.2016
- Maintained optimal financial controls by securing funds and making accurate transactions
- Balanced daily cash deposits and vault inventory with zero error rate
- Established new accounts and created memberships, resulting in increased loans and earnings for credit union
Front Desk / Executive Housekeepe
Noble Inn
Minot, ND
10.2013 - 07.2015
- Processed guest payments for room charges, food and beverage charges and phone charges
- Fostered strong working relationships with all hotel departments
- Maximized occupancy rates through creating business accounts with approved sales rebate rates
- Organized supplies for efficient use based on expected customer needs
- Provided deep cleaning services for areas in need of additional sanitation
Education
Bachelor Of Science - Business Administration And Accounting, Economics
American InterContinental University
Schaumburg, IL09.2023
Skills
- POS systems operations
- Sales techniques
- Relationship building and management
- Goals and performance
- Operations
- Staff scheduling
- Scheduling and Coordinating
- Managing Multiple Priorities
- Executive Calendars
- Shrinkage Prevention
- Shift Coverage
- Technical Proficiency
- Product and Service Knowledge
- Administration and Reporting
- Store Opening and Closing Procedures
- Maximizing Profitability
Timeline
Dispensing Optician
Indian Creek Family Eye Care
05.2021 - 10.2022
Customer Service Representative
H&R Block Tax Service
12.2020 - 04.2021
Assistant Innkeeper
Inn At The Gorge
09.2020 - 03.2021
Assistant Manager
Boot Barn
02.2019 - Current
Store Manager
Eddie Bauer
02.2018 - 07.2018
Sales / Key Holder
Kay Jewelers
10.2017 - Current
Store Manager
Motherhood Maternity
09.2016 - 09.2017
Teller
Affinity First Federal Credit Union
11.2015 - 03.2016
Assistant Store Manager
Eddie Bauer
11.2014 - 09.2016
Front Desk / Executive Housekeepe
Noble Inn
10.2013 - 07.2015
Bachelor Of Science - Business Administration And Accounting, Economics
American InterContinental University
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