Ferrell Henderson

• Managed client accounts, fostering strong relationships that improved client satisfaction and retention.
• Collaborated with clients to understand their equipment needs & usage via application surveys.
• Developed tailored proposals for clients, increasing utilization efficiency of equipment within their facility.
• Facilitated contract negotiations, optimizing terms for client benefit and company profitability.
• Managed multiple accounts simultaneously while fostering revenue growth through new account acquisition.
• Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
• Served as primary contact to assist with client concerns and needs, ensuring timely resolution.
• Utilized Sugar CRM tools to track client interactions, sales opportunities, and account history.
• Coordinated equipment rentals, new equipment deliveries and service scheduling for clients.
• ISR – Source equipment, produce professional quotes. Highly Proficient in Dealernet, Liftnet and Sugar CRM
• ISR - Produced sales documents, submitted orders, record and track orders until invoiced, file records.

• Omni Material Handling was purchased by Jungheinrich in 2004, then purchased by Equipment Depot in 2009
• Tech - Diagnosed and repaired a variety of material-handling equipment. All major brands, including Unicarriers, Cat, Mitsubishi, Jungheinrich, Yale, Hyster, Toyota, Crown, Genie, Skyjack, Economy, JLG, etc.
• Annual Factory Training – Jungheinrich, Unicarriers, Caterpillar, Mitsubishi
• Svc. Mgr. – Coordinated service / warranty scheduling for technicians. Performed performance reviews
• Svc. Mgr. – Facilitated the production of service quotes to clients in a timely manner for maximum customer satisfaction and retention. Optimizing service absorption.

• Diagnosed and repaired a variety of material-handling equipment. All major brands, including Unicarriers, Cat, Mitsubishi, Jungheinrich, Yale, Hyster, Toyota, Crown, Genie, Skyjack, Economy, JLG, etc.
• Conducted routine maintenance checks to ensure optimal equipment performance.
• Provided exceptional customer service during field visits, ensuring & enhancing client satisfaction.
• Documented service reports detailing repairs and maintenance performed for records.
• Maintained inventory of replacement parts and tools for timely service delivery.
• Completed all necessary documentation for service calls in a timely manner.
• Operated company vehicle for daily service trips, keeping in peak condition.