Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Feruz Yessuf

San Jose,CA

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

2
2
years of professional experience
1
1
year of post-secondary education

Work History

Sales Associate

Nordstrom Rack
Saratoga, California
05.2025 - 12.2025
  • Assisted customers in selecting merchandise and finding sizes.
  • Maintained product displays and ensured visual standards were met.
  • Processed transactions accurately and efficiently at the register.
  • Collaborated with team members to restock shelves and organize inventory.
  • Provided exceptional customer service by addressing inquiries and concerns.
  • Trained new associates on store policies and procedures effectively.

CVS pharmacy

Pharmacy Tech
Chesterfield, VA
02.2024 - 11.2024
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

customer service specialist

Dick's Sporting Goods, Inc
Chesterfield, VA
09.2023 - 11.2024
  • Assisted customers with product inquiries and provided knowledgeable recommendations.
  • Processed transactions accurately using point-of-sale systems.
  • Resolved customer complaints to ensure satisfaction and loyalty.
  • Collaborated with team members to enhance customer service experiences.
  • Educated customers on store policies and promotions clearly.
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

Associate of Science - Computer Science

West Valley College
Saratoga, CA
01.2025 - 06.2026

Skills

  • Sales training
  • Customer service
  • Self-checkout assistance
  • Team collaboration
  • Problem resolution
  • Technical troubleshooting
  • Superb time management
  • Professional demeanor

Languages

English
Full Professional
Amharic
Native/ Bilingual

Timeline

Sales Associate

Nordstrom Rack
05.2025 - 12.2025

Associate of Science - Computer Science

West Valley College
01.2025 - 06.2026

CVS pharmacy

Pharmacy Tech
02.2024 - 11.2024

customer service specialist

Dick's Sporting Goods, Inc
09.2023 - 11.2024
Feruz Yessuf