Fervelie Petit
Mansfield,US
Summary
Highly motivated and adaptable professional with a strong work ethic and a passion for taking on new challenges. Experienced in assessing client needs, developing personalized service plans, and connecting individuals with essential resources such as housing, financial assistance, and healthcare. Adept at client advocacy, navigating social service systems, and fostering strong partnerships to provide comprehensive support. Brings extensive experience in the hospitality industry, excelling in customer service, phone etiquette, guest relations, and multitasking in fast-paced environments. Recognized for exceptional problem-solving, communication, and organizational skills, with a steadfast commitment to promoting client stability, self-sufficiency, and overall well-being.
Overview
17
17
years of professional experience
Work History
Case Manager
Delta-t Group
01.2023 - Current
- Conducts client intake and initial interviews prior to shelter entry to assess needs, housing situations, and barriers to stability
- Prepares and maintains accurate written documentation and digital records, including case files, administrative forms, and compliance reports
- Evaluates the needs of individuals and families facing social challenges, develops tailored service plans, and connects them with essential resources such as financial assistance, housing, and healthcare
- Actively assists clients in securing stable housing by researching available options, completing applications, negotiating with landlords, and facilitating the move-in process
- Assisted clients in developing independent living skills and advocating for themselves
- Determines client eligibility for housing assistance, institutional or hospital services, and childcare placement
- Coordinates services with external agencies, healthcare providers, and community organizations to ensure clients receive comprehensive support
- Maintains detailed case records, tracking client progress, service referrals, and outcomes in compliance with agency policies and regulatory guidelines
Bakery Assistant Manager
Whole Foods Market Inc
06.2013 - 12.2022
- Managed scheduling and labor costs efficiently, reducing overtime expenses while maintaining adequate staffing levels to meet demand
- Completed yearly performance reviews for bakery staff employees and instituted wage increases for exceptional work
- Helped with bakery accounting by entering invoices and administering payroll
- Trained staff on food safety standards and ensured compliance with regulations
- Assisted bakery manager with coordinating product ordering, receiving, and stocking
- Analyzed sales data to adjust pricing strategies for improved profit margins
Volunteer Case Worker
Hope South Florida
04.2008 - 02.2010
- Led a successful outreach program that identified and assisted families in need of housing support, strengthening community engagement and access to resources
- Developed and implemented individualized case plans, resulting in a higher rate of successful transitions to stable housing
- Collaborated with local service providers to streamline access to essential resources, enhancing client satisfaction and program retention
- Trained and mentored new volunteers, equipping them with effective case management techniques, which improved overall team efficiency
- Conducted comprehensive needs assessments for families, ensuring tailored support services that led to measurable improvements in client outcomes
Education
Bachelor of Science (B.S.) - Criminal Justice, Racial and Social Justice, minor in Sociology
Bridgewater State University
Bridgewater, MA05-2026
Associate of Science - Criminal Justice
Massasoit Community College
Brockton, MA06.2023
Skills
- Windows Operating System
- Verbal and Written
- Database Query Software
- Computer Proficiency
- Computer Literacy
- Microsoft Office
- Multi-Tasking
- Leadership Skills
Activities
Volunteer Translator, Disaster Relief Efforts – Haiti Earthquake Recovery, Provided translation services in multiple shelters, facilitating communication between international organizations and displaced individuals., Assisted organizations such as P.A.M. and Food for the Poor in the distribution of food and essential supplies, ensuring equitable access for all shelter residents., Coordinated logistics with relief teams to streamline food distribution and improve efficiency in serving displaced families., Acted as a liaison between international aid workers and local communities, helping to bridge language barriers and support relief efforts.
Timeline
Case Manager
Delta-t Group
01.2023 - Current
Bakery Assistant Manager
Whole Foods Market Inc
06.2013 - 12.2022
Volunteer Case Worker
Hope South Florida
04.2008 - 02.2010
Bachelor of Science (B.S.) - Criminal Justice, Racial and Social Justice, minor in Sociology
Bridgewater State University
Associate of Science - Criminal Justice
Massasoit Community College
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