Feryaal Smith-Pervez
Columbia,SC
Summary
Outgoing Wireless Sales Associate offering 5 years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry. Customer-oriented Wireless Sales Associate with thorough knowledge of company's products and services and familiarity of customer and market dynamics. Versed in assessing customer needs, maintaining stock and cross-selling products. Proficient in POS system operations coupled with positive, energetic demeanor.
Overview
7
7
years of professional experience
Work History
Mobile Sales Associate
Tmoblie
Columbia , SC
07.2022 - Current
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Accepted and processed payments and purchases for new equipment using POS system.
- Replenished, faced and organized merchandise on shelving.
- Activated both contract and pre-paid wireless phones for 30 + customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts
Sales Representative
Cricket Wireless
Columbia , SC
07.2019 - 07.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Revitalized product revenues to over $50,000 in one year
Key Holder
Dollar General Store
Columbia , SC
08.2017 - 08.2018
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance
- Boosted sales rates 80% checking for and locating requested items in inventory system
Cashier Team Lead
Dollar Tree
Columbia, SC
10.2013 - 08.2016
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Monitored areas for security issues and safety hazards
- Maintained and updated security protocols for front desk operations
- Taught employees fundamentals of register use, merchandise scanning and customer service
- Managed staffing levels to provide optimal support for cash register operations
Education
Medical Assistant - RMA
Herzing University
Dearborn, MI11.2021
Bachelor Of Music Education - Education
South Carolina State University
Orangeburg, SC08.2016
Skills
- Comparing Plans
- Technology Expertise
- Till Counting
- Strong Communication and Interpersonal Skills
- CPNI Compliance
- Sales Transactions
- Client Follow-Ups
- Customer Service
- Meeting Sales Goals
- Store Policies and Procedures
- Safety and Cleanliness Standards
Timeline
Mobile Sales Associate
Tmoblie
07.2022 - Current
Sales Representative
Cricket Wireless
07.2019 - 07.2022
Key Holder
Dollar General Store
08.2017 - 08.2018
Cashier Team Lead
Dollar Tree
10.2013 - 08.2016
Medical Assistant - RMA
Herzing University
Bachelor Of Music Education - Education
South Carolina State University
Similar Profiles
Keera ByrdKeera Byrd
Customer Service Associate at TmoblieCustomer Service Associate at Tmoblie
Diego MongeDiego Monge
Salesperson at TmoblieSalesperson at Tmoblie
Jakob LembergerJakob Lemberger
Mobile Expert at TmoblieMobile Expert at Tmoblie
Samantha MaciasSamantha Macias
Mobile Expert at TmoblieMobile Expert at Tmoblie
Elena NicoaraElena Nicoara
Host, Servers Assistant, Cashier at Two Cities Pizza Co.Host, Servers Assistant, Cashier at Two Cities Pizza Co.