Summary
Overview
Work History
Education
Skills
Volunteering And Leadership
Languages
Timeline
Generic

Fettlyne Appolon

Philadelphia,PA

Summary

Resourceful senior specialist equipped with advanced operation's and technical knowledge. Detail-oriented team leader who delivers strong critical thinking and project management skills. Ability to handle multiple projects simultaneously with high degree of accuracy. Looking to bring further success to a company through technical and problem solving skills. Enthusiastic team player ready to contribute to company success.

Overview

8
8
years of professional experience

Work History

Credit Senior Specialist III Mentor

JP Morgan
01.2022 - Current
  • Leading a team of 8-10 representatives in achieving a 20% improvement in average call resolution time through targeting training and process optimization
  • Coaching to improve metrics on quality, creating tips to improve problem-solving skills
  • Overseeing project management initiatives, delivering projects on time and analyzing data to measure strategy to improve quality within the business department
  • Work independently on special projects with tight deadlines by reviewing data and creating training sessions to deliver for representative enhancement in their quality reviews
  • Led projects by coordinating schedules and organizing resources to meet deliverable and timeline requirements
  • Conducted independent technical reviews of current processes and records to proactively identify and correct process and system issues
  • Drove change through quality-oriented strategies to help operations accomplish ambitious short - and long-term goals
  • Proactively providing insightful feedback to management on trending patterns, proposing recommendations for refining current credit policies
  • Offering coaching and resources by collecting, arranging, and inputting information into the database system
  • Educated staff on organizational mission and goals to help employees achieve success.

Credit Ops Senior Specialist II

JP Morgan
12.2020 - 12.2021
  • Analyzing risk on existing and new business card accounts by reviewing consumer and business credit and reviewing financial statements to determine the outcome on each case
  • Demonstrating robust analytical and problem-solving skills in managing commercial lending and credit lines across multiple programs
  • Operated cross-functionally with business partners and external parties on credit matters
  • Diligently documenting all pertinent consumer and business information acquired during comprehensive reviews to determine decision-making outcomes
  • Reducing credit risk through comprehensive analysis of financial data and implementation of credit risk mitigation strategies
  • Created credit policies, processes and procedures to maintain compliance with banking regulations
  • Analyzed marketing data and trends to identify opportunities for improvement
  • Assist with the new training class about 20 lenders by organizing a strategy to learn about the role
  • Create a curriculum and present that to management to assist improve new hire analytic skills
  • Cultivated interpersonal skills by building positive relationships with others in a time-sensitive environment.

Help Desk Specialist

TD Bank
03.2020 - 12.2020
  • Accurately identified customer problems and addressed accordingly
  • Performed maintenance and troubleshooting on customer's computers to ensure operational efficiency
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals
  • Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
  • Coached team members on effective workarounds and system improvements
  • Promoted efficiency among departments with prompt resolution of system issues
  • Developed and tested new product offerings prior to release to assist the development team in bug identification
  • Identified potential sales and cross-selling opportunities and informed supervisor.

Financial Consultant

PNC Bank
02.2016 - 03.2020
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs
  • Assisted clients with estate planning to organize distribution of assets based on client wishes
  • Created financial models to analyze and evaluate investment strategies
  • Developed comprehensive retirement planning strategies to help clients maximize retirement savings
  • Examined clients' overall financial situation by reviewing income, assets, debts, expenses and credit reports
  • Devised comprehensive financial plans for clients to achieve short and long-term financial goals
  • Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and grow firm.

Education

Master Of Science -

Southern New Hampshire University

Bachelor Of Science -

Kutztown University
05.2015

Skills

  • Critical Thinking
  • Analytical Skill
  • Team Leading
  • Network Troubleshooting
  • Detailed Analysis
  • Process Improvement
  • Project Management
  • Training and Development
  • Proficient Microsoft Office (Excel and Powerpoint)
  • Data Analysis
  • Financial Data
  • Market Analysis

Volunteering And Leadership

Woman On The Move, 01/2022, Participated in events to help improve women's financial health and career growth

Languages

French

Timeline

Credit Senior Specialist III Mentor

JP Morgan
01.2022 - Current

Credit Ops Senior Specialist II

JP Morgan
12.2020 - 12.2021

Help Desk Specialist

TD Bank
03.2020 - 12.2020

Financial Consultant

PNC Bank
02.2016 - 03.2020

Master Of Science -

Southern New Hampshire University

Bachelor Of Science -

Kutztown University

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Fettlyne Appolon