Feza Janvière GWANEZA
Kigali,Kigali City
Summary
Detail-oriented BSc Entrepreneurial Leadership graduate with practical experience in coordination, administration, customer support, and stakeholder communication. Delivered effective organizational support through strong problem-solving skills and commitment to confidentiality. Focused on career development in Recruitment, Talent Acquisition, and People Operations within fast-paced, international environments.
Overview
4
4
Languages
1
1
Certification
3
3
years of professional experience
Work History
Brand Ambassador
Inyange Industries Ltd
Kigali-Rwanda
02.2025 - 09.2025
- Represented organization with professional conduct and communication during major international sporting events.
- Facilitated communication across customers, event participants, event attendees, and stakeholders to ensure alignment.
- Assisted event coordination logistics outreach processes and handled daily activity support tasks.
- Answered questions and provided clear information to support participant and audience understanding.
- Coordinated with teams to maintain delivery accuracy during time-sensitive operations.
- Helped manage customer-facing interactions and event participant support to maintain positive experience.
- Participated in Tour du Rwanda from 23/02/2025 to 02/03/2025 and in UCI from 21/09/2025 to 28/09/2025.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Collaborated with sales teams to gather customer feedback for product improvement initiatives.
Manager
Costa De Marfil Restaurant, Ivorian Restaurant
Kigali City
05.2025 - 08.2025
- Managed day-to-day business operations to support consistent, effective service delivery.
- Coordinated recruitment of new customers and promotion of restaurant services.
- Managed competing priorities within dynamic, fast-paced environment.
- Built and maintained positive customer relationships through effective communication and professional service.
- Coordinated communication with team members and stakeholders to ensure smooth business operations.
- Monitored customer concerns and resolved issues to support improved customer experience.
- Managed customer engagement strategies to support revenue growth.
- Supported operational planning through ongoing process monitoring and adjustment of workflows.
- Strengthened leadership, problem-solving, teamwork, and decision-making through hands-on management experience.
- Improved marketing to attract new customers and promote business.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved safety procedures to establish safe working conditions for more than 10 workers.
- Accomplished multiple tasks within established timeframes.
Customer Support & Administrative Intern
Connex Technology
Kigali City
01.2025 - 02.2025
- Managed customer and internal stakeholder communications online to support smooth service delivery.
- Maintained and updated customer records administrative files and supporting documents.
- Prepared reports, correspondence, and administrative documents using Microsoft Office.
- Coordinated customer and internal team follow-ups to ensure timely, accurate communication.
- Organized information with careful attention to accuracy and confidentiality standards.
- Managed day-to-day administrative activities, ensuring strong organization and attention to detail.
Marketing & Customer Service Intern
Rwanda Revenue Authority
Kigali City
01.2024 - 04.2024
- Managed client support through administrative process execution and professional customer service delivery.
- Reviewed and verified documents for accuracy, completeness, and compliance.
- Maintained organized records and supported information management activities.
- Communicated with clients and followed up on requests when needed.
- Handled information carefully while maintaining accuracy and professionalism.
- Developed strong skills in documentation, organization, communication, and client support.
Trainer & Customer Analyst
MTN Call Center (iSON BPO)
Kigali City
10.2022 - 04.2023
- Maintained confidential customer records in accordance with data handling requirements.
- Trained more than 30 customer service representatives.
- Coordinated cross-team communication workflows to support timely alignment and execution.
- Produced operational reports and managed performance tracking.
- Strengthened stakeholder communication and owned problem-solving to support effective collaboration.
- Coordinated cross-department collaboration to resolve complex customer issues.
- Prepared operational reports for supervisor review and decision-making.
- Analyzed customer feedback data to drive service improvements contributing to 15% customer satisfaction improvement.
Education
Bachelor of Science - Entrepreneurial Leadership
African Leadership University
Kigali, Rwanda07-2026
High School Diploma -
Ecole Notre Dame De La Providence KARUBANDA
Huye07-2022
Ordinary Level Diploma - Combined Lessons
Ecole Des Sciences De Musanze
Musanze07-2018
Skills
- Effective communication with candidates and clients
- Candidate and client communication
- Stakeholder engagement
- Recruitment & Administrative Coordination
- Interview coordination
- Scheduling & Time Management
- Report Preparation & Documentation
- Information management expertise
- Data entry proficiency
- Microsoft Office, Google Workspace & Canva
- Confidential Information Handling
- Analytical problem solving
- Team collaboration
- Professional communication
- Professional Written & Verbal Communication
- Adaptable personality
Accomplishments
- Graduated with First Class Honours
- Successfully defended undergraduate research project
- Contributed to a 15% improvement in customer satisfaction
- Mastercard Foundation Scholar
- Trained over 30 customer service representatives at MTN/iSON
- Managed restaurant operations and supervised daily activities
- Led stakeholder coordination during international events
- Headgirl Committee Advisor
- Trained over 30 customer service representatives
Certification
- iSON Xperiences Training Certificate - Oct 2023, Certified for successful completion of professional training with iSON Xperiences, Gaining skills in customer service, communication, and workplace readiness.
- iDebate Rwanda - Dec 2019, Recognized for participation in iDebate Rwanda programs, demonstrating strong skills in critical thinking, public speaking, and structured argumentation.
- Headgirl Committee Advisor Certificate (ENDP Karubanda) - Sep 2021, Awarded for active contribution to the school community as an advisor to the Headgirl's Committee, showing leadership, responsibility, and commitment to student welfare during the 2019–2021 academic years.
- Never Again (ENDP) Certificate - Sep 2022, Recognized for active participation in peace-building and genocide prevention initiatives, demonstrating commitment to unity, resilience, and social responsibility.
- Scouts (ENDP) Certificate - Sep 2022, Awarded for involvement in scouting activities, Highlighting teamwork, leadership, discipline, and community service skills.
- IPFUNDO (ENDP) Certificate - Sep 2022, Certified for engagement in academic support and personal development programs, Showing dedication to learning, growth, and educational excellence.
Languages
English
Native or Bilingual
French
Native or Bilingual
Kinyarwanda
Native or Bilingual
Kiswahili
Elementary
Interests
Volunteering, Leadership Development, Community Engagement, Hiking, Public Policy, Research, Sustainable Development, Women's Economic Empowerment
Timeline
Manager
Costa De Marfil Restaurant, Ivorian Restaurant
05.2025 - 08.2025
Brand Ambassador
Inyange Industries Ltd
02.2025 - 09.2025
Customer Support & Administrative Intern
Connex Technology
01.2025 - 02.2025
Marketing & Customer Service Intern
Rwanda Revenue Authority
01.2024 - 04.2024
Trainer & Customer Analyst
MTN Call Center (iSON BPO)
10.2022 - 04.2023
Bachelor of Science - Entrepreneurial Leadership
African Leadership University
High School Diploma -
Ecole Notre Dame De La Providence KARUBANDA
Ordinary Level Diploma - Combined Lessons
Ecole Des Sciences De Musanze
Personal Information
- Date of Birth: 2004-01-15
- Gender: Female
- Nationality: Rwandan
- Driving License: International Driving License (Class B)
- Marital Status: Single
COURSES
- Introduction to Academic Writing - Jun 2024
Focuses on building strong academic writing skills, including structuring essays, developing arguments, and using clear, formal language for academic purposes.
- Using Public Policy for Social Change - Oct 2024
Explores how public policies can be designed and applied to address social issues, with emphasis on real-world impact and strategies for creating positive societal change.
- Academic Information Seeking - Nov 2024
Teaches effective research skills, including how to find, evaluate, and use academic sources and information for scholarly work.