Computer literate
Fezeka Lusu
Branch Manager
Eastern Cape,EC
Summary
Dynamic Branch Manager with a proven track record at Boxer Superstores, enhancing customer satisfaction through exceptional service and resolving issues swiftly. Skilled in sales expertise and relationship management, I exceed performance objectives by motivating teams and leveraging business development skills. Adept at fostering professional customer interactions and driving team success.
Overview
17
17
years of professional experience
Work History
Branch Manager
Boxer Superstores
Cofimvaba
03.2007 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
Education
Nqf Level 4 - Business Management
W&R Seta
DurbanSkills
Goals and performance
Sales expertise
FHA loan process background
Cash handling expertise
Business Development
Relationship building and management
Sales professional
Strong team-builder
Customer service awareness
Cash Handling
Staff Training
Staff Management
Relationship Management
Friendly
Marketing
Team Player
Accomplishments
- Supervised team of Number staff members.
- Achieved turnover and profit through effectively helping with Task.
- Repeatedly received recognition from superiors for excellence in service.
- Wom birthday promotion competition.
Software
Languages
Xhosa, English, Zulu, Sotho
Limited Working
Interests
Growing in the company
Timeline
Branch Manager
Boxer Superstores
03.2007 - Current
Nqf Level 4 - Business Management
W&R Seta