Bethany Martinez
Fort Leavenworth,KS
Summary
Adept at swiftly adapting to new technologies and leading teams to success, my tenure at Asurion showcased my ability to solve complex problems and enhance operational efficiency. With a background in training & development and a Microsoft Office Specialist certification, I excel in verbal communication and project planning, driving significant improvements in both employee performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Asurion
11.2006 - 05.2007
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Yates- Nissan North America
09.2006 - 11.2006
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Pizza Hut supervisor
08.2005 - 05.2006
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Associate of Applied Science - Network Systems Administration
DeVry University
Chicago, IL04-2015
Skills
- Training & Development
- Verbal Communication
- Conflict Resolution
- Project Planning
- Microsoft Office Specialist certified ID: 8975089
Timeline
Asurion
11.2006 - 05.2007
Yates- Nissan North America
09.2006 - 11.2006
Pizza Hut supervisor
08.2005 - 05.2006
Associate of Applied Science - Network Systems Administration
DeVry University
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