Hilaria Torres
Houston
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
2006
2006
years of post-secondary education
Work History
Asurion
Tech Support Mobile Services
Houston
03.2025 - 03.2026
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Customer Service Representative
Aston Carter
Houston
01.2023 - 07.2024
- Responded to customer inquiries through phone and email channels.
- Resolved customer issues by utilizing problem-solving skills and resources.
- Assisted customers with product information and service inquiries effectively.
- Collaborated with team members to enhance service quality and efficiency.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Security Officer
Dunbar Armored
Houston
02.2016 - 10.2018
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular patrols to identify and address potential security risks.
- Assisted in access control procedures for employees and visitors.
- Followed strict security protocols to safeguard cargo during transit.
- Delivered cash and coins to banks and customers to facilitate timely financial transactions.
- Monitored traffic conditions to avoid potential hazards on the road.
Security Officer
Champion Security
Houston
08.2015 - 11.2015
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular patrols to identify and address potential security risks.
- Assisted in access control procedures for employees and visitors.
- Maintained accurate logs of daily activities and security incidents.
- Enforced company policies and regulations to maintain order on site.
Sales Manager
AutoZone
Houston
01.2013 - 12.2014
- Led sales team to achieve monthly targets and improve customer engagement.
- Developed training programs for new staff to enhance product knowledge.
- Analyzed market trends to identify opportunities for product promotion.
Insurance Agent
Freeway Insurance
Houston
09.2011 - 10.2012
- Assisted clients in selecting appropriate insurance policies for their needs.
- Provided exceptional customer service during policy inquiries and claims processing.
- Educated clients on coverage options and benefits of various insurance products.
Bonding Agent
A Better Bail Bond
Houston
01.2009 - 06.2012
- Processed bail applications and ensured accurate documentation for clients.
- Communicated with clients to explain bail procedures and answer questions.
- Coordinated with law enforcement and courts to facilitate bond approvals.
- Assisted clients in understanding their rights and obligations during the process.
Education
Jack Yates Senior High School
Houston, TxSkills
- Customer service
- Product knowledge
- Problem solving
- Team collaboration
- Technical support
Timeline
Asurion
Tech Support Mobile Services
03.2025 - 03.2026
Customer Service Representative
Aston Carter
01.2023 - 07.2024
Security Officer
Dunbar Armored
02.2016 - 10.2018
Security Officer
Champion Security
08.2015 - 11.2015
Sales Manager
AutoZone
01.2013 - 12.2014
Insurance Agent
Freeway Insurance
09.2011 - 10.2012
Bonding Agent
A Better Bail Bond
01.2009 - 06.2012
Jack Yates Senior High School