Darlene Graziano
Orlando,FL
Summary
Overview
14
14
years of professional experience
Work History
Bakery Cashier
Publix
02.2024 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
- Assisted in inventory management by conducting regular stock checks and updating records accordingly.
Regional Catering Sales Manager
Coffee And Bagel Brands
09.2013 - 09.2024
- Increased event bookings by developing and implementing effective catering sales strategies.
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
- Exceeded both quarterly and annual sales goals.
Event Manager
Marriott International, Inc.
07.2022 - 02.2023
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
Office Manager
Hyatt
05.2010 - 09.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Bachelor of Arts - Communications
Orlando Technical College - Mid Florida Tech
Orlando, FL07.1990
Skills
- Customer Satisfaction
- Team Collaboration
- Relationship Building
- Customer inquiries
- Problem-Solving
- Honest and Dependable
- Time Management
- Attention to Detail
- Problem-solving abilities
- Effective Communication
- Active Listening
- Handling Complaints
Timeline
Bakery Cashier
Publix
02.2024 - Current
Event Manager
Marriott International, Inc.
07.2022 - 02.2023
Regional Catering Sales Manager
Coffee And Bagel Brands
09.2013 - 09.2024
Office Manager
Hyatt
05.2010 - 09.2014
Bachelor of Arts - Communications
Orlando Technical College - Mid Florida Tech
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