Alesha Francois
North Miami,FL
Summary
Accomplished Personal Assistant at Salami Lash Artistry, adept in customer service and time management, significantly improved executive efficiency. Skilled in creative thinking and problem-solving, fostering team collaboration at Winn Dixie Supermarket for enhanced customer satisfaction. Demonstrates professional maturity and strong leadership, ensuring high operational standards across roles.
Overview
2
2
years of professional experience
Work History
Personal Assistant
Salami Lash Artistry
04.2024 - Current
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
Key Holder
Claire's Boutique
02.2023 - 04.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Customer Service Supervisor
Winn Dixie Supermarket
06.2022 - 12.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
General Merchandiser
Target
10.2022 - 11.2022
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
Education
High School Diploma -
Miami Northwestern Senior High
Miami, FL06-2022
Skills
- Customer service
- Creative thinking capacity
- Strong problem solver
- Time management expertise
- Professional and mature
Languages
Haitian Creole
Native or Bilingual
Spanish
Limited Working
Timeline
Personal Assistant
Salami Lash Artistry
04.2024 - Current
Key Holder
Claire's Boutique
02.2023 - 04.2023
General Merchandiser
Target
10.2022 - 11.2022
Customer Service Supervisor
Winn Dixie Supermarket
06.2022 - 12.2022
High School Diploma -
Miami Northwestern Senior High
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