Overview
Work History
Education
Skills
Timeline
Generic

David Ebanks

Coral Springs,FL

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Omni Interactions
01.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Recreation Specialist

City Of West Palm Beach
12.2019 - 11.2023
  • Enhanced participant enjoyment by developing and implementing diverse recreational programs.
  • Provides assistance to children, adults, senior citizens and other patrons through community recreation oriented education, awareness and prevention programs;
  • Performs related duties involving special events, facility supervision, and programs and performs related duties as assigned


Customer Service Leader

City Of Palm Beach Gardens
01.2015 - 11.2019
  • Confer with customers by telephone or in person to provide information about services, register members for classes, create accounts, or obtain details of complaints
  • Organize, lead, and promote interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies

Cashier

Sports Authority
06.2013 - 02.2015
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Assist customer by providing information and resolving their complaints

Cashier

Sears
05.2013 - 06.2014
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits

Education

Associate of Arts -

Palm Beach State College
Lake Worth, FL
05.2015

Skills

  • First Aid CPR AED Certified
  • 40 hr Child Care Certified
  • Proficient in Microsoft Office (Word, Powerpoint, Excel,
    Outlook), Adobe , PC and Mac
  • Detail-Oriented

Timeline

Customer Service Representative

Omni Interactions
01.2024 - Current

Recreation Specialist

City Of West Palm Beach
12.2019 - 11.2023

Customer Service Leader

City Of Palm Beach Gardens
01.2015 - 11.2019

Cashier

Sports Authority
06.2013 - 02.2015

Cashier

Sears
05.2013 - 06.2014

Associate of Arts -

Palm Beach State College

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David Ebanks