Sofia Santillan
Dallas,TX
Summary
Well-qualified Management professional with good business sense and excellent leadership, planning and problem-solving abilities. Inspires team members, satisfies customers and handles funds. Positive and encouraging team builder.
Overview
4
4
years of professional experience
Work History
Weekend Manager
Doubletree By Hilton Dallas Lovefield
11.2023 - Current
- Improved customer satisfaction by addressing and resolving concerns promptly and professionally.
- Managed staff schedules for optimal coverage during peak hours, resulting in increased efficiency.
- Streamlined operations by implementing new processes to reduce wait times and improve overall guest experience.
- Enhanced team performance with regular training sessions focused on customer service and product knowledge.
- Increased employee morale by creating a positive work environment that encouraged open communication and teamwork.
- Monitored inventory levels closely, ordering supplies as needed to avoid stockouts or excess waste.
- Provided exceptional leadership through clear communication, setting expectations, and providing support to team members as needed.
- Handled escalated customer issues calmly and effectively, maintaining professional relationships even in challenging situations.
Hotel Front Desk Agent
Doubletree By Hilton Dallas Lovefield
06.2020 - Current
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservation processes for improved booking experience and increased room occupancy rates.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
Education
BBA - Healthcare Administration
Texas Woman's University
Denton, TX12.2025
Skills
- Paperwork Management
- Sales Development
- Employee Training
- Decision making
- Customer service
- Conflict resolution
- Strong leadership
Volunteering, working out, cooking, spending time with family and friends
What I love about working out is that it helps me clear my mind and is more of a coping mechanism for me. What I love about cooking is looking for new recipes and new taste palettes to try. I always grew up with a very large family and going all out for the holidays, so spending time with my family and friends gives me enjoyment and comfort.
Languages
Spanish
Limited Working
Timeline
Weekend Manager
Doubletree By Hilton Dallas Lovefield
11.2023 - Current
Hotel Front Desk Agent
Doubletree By Hilton Dallas Lovefield
06.2020 - Current
BBA - Healthcare Administration
Texas Woman's University
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