Jovan Keaton
Atlanta,GA
Summary
Results-driven Business Development Specialist with a proven track record in consultative selling and pipeline management. Expertise in data-driven decision-making and cross-functional collaboration to drive revenue growth and cultivate strong customer partnerships.
Overview
9
9
years of professional experience
Work History
Business Development Specialist
The Cheesecake Factory
Atlanta, GA
01.2021 - Current
- Drove consistent revenue growth in a $1M+ monthly sales environment by prospecting, nurturing, and closing new and repeat business, translating customer needs into tailored solutions and long-term partnerships
- Built and maintained a robust customer pipeline by identifying opportunities, qualifying leads, and advancing prospects through the full sales cycle using consultative selling techniques
- Analyzed sales trends, customer behavior, and competitive offerings to identify growth opportunities and inform go-to-market strategies within targeted customer segments
- Established trust-based relationships with diverse stakeholders through proactive phone and email engagement, aligning product and service offerings with customer needs to enhance satisfaction and loyalty
- Collaborated with operations, customer experience, and leadership to resolve issues and share insights, facilitating data-driven decision-making with accurate reporting and documentation for improved outcomes
- Negotiated pricing and terms while ensuring policy adherence, streamlining bid-style sales processes to support customer acquisition and retention efforts
Senior Sales Agent
USAA
Tampa, Florida
09.2016 - 01.2021
- Qualified, pursued, and advanced high-value leads through the full sales cycle, consistently identifying customer needs and positioning solutions to increase wallet share and long-term retention.
- Developed and expanded relationships with institutional and government-adjacent clients, contributing to revenue growth within a $40B+ annual sales organization (USAA) through consultative sales strategies.
- Engaged with prospective and existing customers via phone and email, serving as trusted advisor by communicating product value, resolving issues, and capturing insights that informed service and product improvements.
- Built and maintained a strong network of internal and external stakeholders, collaborating cross-functionally with operations, product, customer experience, and leadership to support strategic growth initiatives.
- Conducted market and competitive analysis to identify emerging opportunities, monitor industry trends, and inform go-to-market strategies for targeted customer segments.
- Managed sales reporting, pipeline tracking, and customer data accurately, supporting leadership decision-making and ensuring alignment with organizational goals and regulatory standards.
Education
Bachelor of Science - Business Administration
Florida Agricultural And Mechanical University
Tallahassee, FL04-2016
Skills
- Sales strategy
- Consultative selling
- Client acquisition
- Pipeline management
- CRM management
- Customer relationship management
- Negotiation tactics
- Revenue growth strategies
- Market analysis
- Data-driven decisions
- Business analysis
- Cross-functional collaboration
- Cross-functional team leadership
- Analytical thinking
- Problem solving
- Pricing strategy
- Relationship management
Timeline
Business Development Specialist
The Cheesecake Factory
01.2021 - Current
Senior Sales Agent
USAA
09.2016 - 01.2021
Bachelor of Science - Business Administration
Florida Agricultural And Mechanical University