Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Flannery Gonneville

Long Beach,CA

Summary

Reliable and upbeat sales associate successfully promotes customer loyalty, satisfaction, and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing, and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

3
3
years of professional experience

Work History

Associate

Abercrombie & Fitch
06.2023 - Current
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used an in-store system to locate inventory and place special orders for customers.
  • Managed efficient cash register operations.

Registered Behavior Technician

CUSP, LLC
08.2023 - Current
  • Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and the purpose of behaviors.
  • Observed, monitored, and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Worked as part of a collaborative team to address the changing needs of children and families.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plans.

Student Assistant

49er Shops
09.2021 - 05.2023
  • Developed and conducted a detailed working knowledge of all team projects and priorities
  • Managed inventory for four retail locations and trained retail team members
  • Answered a multi-line phone system and transferred callers quickly and accurately to appropriate departments
  • Developed financial models and reporting metrics to analyze weekly sales performance.
  • Greeted incoming office visitors, answered questions, and directed individuals to office locations.
  • Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.

Volunteer

Girls Inc. Of Orange County
  • Used strong interpersonal communication skills to convey information to others
  • Educated young people about strategies for driving discussions and promoting social changes
  • Guided troubled individuals with tools and resources necessary for healing
  • Led group discussions and activities to meet different community needs.

Certified Trainer and Team Member

Chipotle Mexican Grill
  • Promoted to Certified Trainer for mastering the training process for all Front of House positions
  • Ensured food and allergen safety (preventing time & temperature abuse of TCS food and cross-contamination)
  • Rang up customers and gave accurate change with cash payments and troubleshoot problems with card payments
  • Remained proactive in supporting other positions in the store when I had free time to ensure everything ran smoothly.

Education

Bachelor of Arts - Psychology

California State University-Long Beach
05.2023

Skills

  • Community Engagement
  • Social Skills Development
  • Behavior Observation
  • Customer Service
  • POS system operations
  • Attention to Detail

References

References are available upon request.

Timeline

Registered Behavior Technician

CUSP, LLC
08.2023 - Current

Associate

Abercrombie & Fitch
06.2023 - Current

Student Assistant

49er Shops
09.2021 - 05.2023

Volunteer

Girls Inc. Of Orange County

Certified Trainer and Team Member

Chipotle Mexican Grill

Bachelor of Arts - Psychology

California State University-Long Beach

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Flannery Gonneville