Greg Clarke
Swansboro,NC
Summary
Dynamic professional with extensive experience in customer service and inventory management at Walmart. Proven ability to enhance operational efficiency and foster team collaboration. Skilled in problem resolution and compliance standards, consistently achieving high customer satisfaction through effective communication and training development. Committed to delivering exceptional service and maintaining safety protocols.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Associate
Walmart
Morehead City, NC
07.2024 - 02.2025
- Supported daily operations by assisting in inventory management and merchandise replenishment.
- Collaborated with team members to ensure customer satisfaction through effective service delivery.
- Assisted in maintaining store cleanliness and organization to enhance shopping experience.
- Learned operational procedures and safety protocols to ensure compliance and efficiency.
- Executed routine tasks efficiently while adapting to changing priorities and demands.
- Engaged with customers to address inquiries and resolve issues promptly, fostering positive interactions.
- Contributed to promotional setups by arranging product displays according to company guidelines.
- Attended training sessions to develop skills in product knowledge and customer engagement techniques.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Associate
Lowes Foods
Cape Carteret NC
06.2022 - 06.2023
- Enhanced inventory control to achieve optimal stock levels.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Associate
Lowes Home Improvment
Cape Carteret NC
06.2019 - 06.2020
- Assisted in maintaining inventory accuracy through regular stock audits and data entry.
- Supported team in executing daily operations, ensuring efficient workflow and customer satisfaction.
- Collaborated with colleagues to streamline processes, enhancing overall workplace efficiency.
- Adapted quickly to new policies and procedures, demonstrating flexibility in fast-paced environment.
- Contributed to training new staff on operational procedures and safety protocols, fostering team development.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Monitored merchandise presentation standards, ensuring compliance with company guidelines.
- Participated in team meetings to discuss performance metrics and identify areas for improvement.
Pool Technician
Bluewater Pools
Emerald Isle, NC
06.2014 - 06.2018
- Conducted routine water quality tests to ensure compliance with health standards.
- Performed equipment maintenance and repairs on pool filtration systems.
- Assisted in diagnosing issues and providing solutions for pool malfunctions.
- Implemented safety protocols during pool cleaning and maintenance tasks.
- Educated clients on proper pool care techniques and equipment usage.
- Streamlined scheduling processes for service appointments to maximize efficiency.
- Trained new technicians on best practices for pool maintenance procedures.
- Developed preventive maintenance plans to enhance service reliability and longevity of equipment.
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Ensured client retention with consistent delivery of high-quality pool maintenance services.
- Assembled and disassembled filters for pool openings, closings and repairs.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
- Enhanced customer satisfaction by promptly addressing and resolving any pool-related issues or concerns.
- Assisted new team members in learning proper techniques for various maintenance tasks, contributing to their professional development.
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
- Increased operational efficiency by maintaining an organized inventory of chemicals, tools, and equipment needed for various tasks.
- Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
- Maintained clean, safe and appropriately stocked company vehicle.
- Demonstrated attention to detail when completing repairs or installations, ensuring long-lasting results for clients.
- Maintained safe swimming environments through thorough inspections of pool facilities and equipment.
- Accommodated diverse client requests by providing customized solutions tailored to their individual needs.
- Increased customer referrals due to consistently delivering outstanding service that exceeded client expectations.
- Optimized energy efficiency in pool systems by regularly monitoring and adjusting circulation, filtration, and heating components.
- Educated customers in proper pool operation and maintenance.
- Completed timely repair projects to minimize downtime for clients'' pools and spas.
- Contributed to a positive work environment by collaborating effectively with colleagues on shared projects or tasks.
- Adjusted filter to circulate and remove small debris and foreign matter suspended in pool.
- Performed seasonal opening and closing procedures for outdoor pools to ensure optimal functionality throughout the year.
- Prevented health hazards by identifying potential risks during routine inspections and taking corrective action as needed.
- Conducted pool safety inspections and reported unresolved issues immediately.
- Reduced overall expenses through diligent monitoring of chemical usage to prevent overuse or waste while still achieving desired results.
- Fostered strong relationships with clients, leading to increase in referral-based business.
- Enhanced customer satisfaction by providing detailed maintenance guidance and support.
- Ensured pools met health and safety standards by conducting regular chemical balance tests.
- Advocated for use of eco-friendly chemicals and systems, aligning with environmental sustainability goals.
- Reduced equipment downtime by performing timely repairs on pumps and heaters.
- Conducted in-depth assessments of pool systems to identify and address potential issues before they escalated.
- Updated and maintained service logs with high attention to detail for each pool, ensuring accountability and transparency.
- Improved water clarity and hygiene with thorough cleaning and filtration system maintenance.
- Boosted client retention through reliable and professional service, exceeding expectations.
- Enhanced team collaboration by initiating regular meetings to discuss challenges and share tips on pool maintenance.
- Led training sessions for new technicians, sharing knowledge and ensuring high standards of service.
- Reduced response times for emergency repairs by organizing more effective on-call system.
- Educated clients on best practices for pool care between professional maintenance visits.
- Minimized chemical waste and optimized usage, achieving cost savings for both company and clients.
- Customized treatment plans for each pool, taking into account specific needs and client preferences.
- Achieved record number of maintenance contracts due to diligent work and client satisfaction.
Assistant Fire Marshal
Prince William County Government
Prince William County Fire And Rescue
01.2003 - 11.2014
- Assisted in conducting fire inspections to ensure compliance with safety regulations.
- Supported development and implementation of fire prevention programs for community outreach.
- Collaborated with emergency response teams during drills and real incidents for effective coordination.
- Prepared detailed reports on fire safety violations and recommended corrective actions.
- Monitored and maintained records of inspections, permits, and code enforcement activities.
- Trained new staff on fire safety protocols and inspection procedures for effective knowledge transfer.
- Engaged with community members to educate on fire hazards and prevention strategies through workshops.
- Evaluated existing policies and procedures to enhance operational efficiency in fire safety management.
- Improved fire safety awareness by conducting comprehensive inspections and addressing potential hazards in a timely manner.
- Reviewed building plans for compliance with fire code regulations, ensuring the safety of occupants and adherence to legal requirements.
- Maintained accurate records of all inspections conducted along with details of findings during each visit.
- Conducted plan reviews for new buildings and renovations and updates to existing structures and approved or denied submissions based on compliance factors.
- Issued court citations for uncorrected violations and recommended remedial actions in court testimony.
- Conducted building inspections for compliance with fire codes and regulations and performed follow-up inspections when needed.
- Served as liaison between the Fire Marshal''s office and various stakeholders, facilitating clear communication on policies, regulations, and expectations.
- Fostered relationships with public to support community and promote fire department engagement.
- Monitored hazardous material storage facilities to ensure proper handling procedures were followed, reducing risks associated with spills or leaks.
- Responded promptly to requests for assistance from the public, demonstrating professionalism and sensitivity when handling their concerns.
- Educated community members on fire safety practices through presentations and workshops, promoting a culture of prevention and preparedness.
- Participated actively in regional and national fire safety conferences to stay updated on latest industry trends and best practices.
- Conducted fire investigations to determine origin and cause and testified in court as expert witness.
- Attended training and refresher programs to update and maintain knowledge and skills.
- Developed training programs for firefighters and other first responders, enhancing their knowledge and skills in handling emergencies.
- Operated personal computer, software and systems to develop and maintain records and reports of fire inspections.
- Received and reviewed official reports and documents for completeness, accuracy and content.
- Taught structured fire prevention educational programs to promote public awareness of fire safety.
- Contributed to policy development initiatives aimed at improving overall standards of fire safety within the community.
- Oversaw fire code compliance in new construction projects, working closely with architects and contractors to ensure adherence to established guidelines.
- Evaluated existing protocols regularly to identify areas that required improvement or modification.
- Compiled and maintained log books, run reports and training records.
- Made daily inspections of facilities and equipment.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Preserved order and discipline among subordinates and gave assignments and instructions.
Education
High School Diploma - General Studies
Fauquier High
Warrenton, VA06.1987
Skills
- Customer service
- Inventory management
- Team collaboration
- Operational procedures
- Safety protocols
- Problem resolution
- Time management
- Detail orientation
- Compliance standards
- Training development
- Process improvement
- Fire safety regulations
- Equipment maintenance
- Communication skills
- Relationship building
- Emergency response coordination
- Quality assurance testing
- Stock auditing
- Technical troubleshooting
- Community engagement
- Attention to detail
- Customer interaction
- Cash handling
- Customer engagement
- Decision-making
- Courteous and professional
- Client engagement
- New hire training
- Product knowledge
- Issue resolution
Accomplishments
Various merit awards from Prince William County Fire and Rescue.
Certification
Several Variations of Certifications necessary for my Profession.
Timeline
Associate
Walmart
07.2024 - 02.2025
Associate
Lowes Foods
06.2022 - 06.2023
Associate
Lowes Home Improvment
06.2019 - 06.2020
Pool Technician
Bluewater Pools
06.2014 - 06.2018
Assistant Fire Marshal
Prince William County Government
01.2003 - 11.2014
High School Diploma - General Studies
Fauquier High