Fidel Hernandez
Hidden Valley Lake,CA
Summary
Diligent Security professional with years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable Front Desk Manager well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
17
17
years of professional experience
Work History
Security Officer
Allied Universal Security Services
134 Lystra Crt, Santa Rosa, CA 95403
08.2021 - Current
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Correctional Officer
Mendocino Sheriff
951 Low Gap Rd Ukiah, CA 95482
02.2023 - 07.2023
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Conducted routine and emergency head counts.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
88M Motor Transport Operator
US Army
Vallejo, CA
01.2020 - Current
- Enhanced vehicle maintenance by consistently conducting thorough inspections and performing preventive measures.
- Completed transportation missions successfully by adhering to strict schedules and following precise routes.
- Improved driver safety with frequent training sessions focused on defensive driving techniques and hazard recognition.
- Streamlined logistics operations by effectively coordinating the movement of personnel, equipment, and supplies.
- Boosted operational readiness by ensuring all required equipment was secured properly on vehicles before departure.
- Contributed to mission success by providing reliable transportation services in challenging environments with minimal incidents.
- Supported convoy security operations through effective communication skills and situational awareness during transport missions.
Front Desk Manager
Ukiah Comfort Inn & Suites
11.2013 - 01.2021
- Personable and friendly demeanor in person or on the phone
- Creating work schedule/reservations
- Count hotel inventory
- Managing 5 receptionists/ 6 housekeepers
- Handling guest complaints
- File account reports
- Answer and direct phone calls when necessary, able to take detailed messages in a timely manor.
Busser/Cashier
Stars Restaurant
05.2008 - 07.2012
- Table busser
- Waitress assistant
- Dish washer.
Busser/Waiter
Himalayan Cafe
03.2007 - 01.2008
- Client greeter
- Take client orders
- Table busser
- Make clients happy.
Education
High School -
Ukiah Adult School
Skills
- Bilingual
- Multitasking
- Management experience
- Computer skills
- Time management skills
- Leadership skills
- Problem solving skills
- Typing skills
- Analysis skills
- Superior customer service
- Military experience
- Security Screenings
- Security Equipment Operation
- Reliability
- Work ethic
Tasks
- Achievements/Tasks
Languages
Spanish
Native or Bilingual
Timeline
Correctional Officer
Mendocino Sheriff
02.2023 - 07.2023
Security Officer
Allied Universal Security Services
08.2021 - Current
88M Motor Transport Operator
US Army
01.2020 - Current
Front Desk Manager
Ukiah Comfort Inn & Suites
11.2013 - 01.2021
Busser/Cashier
Stars Restaurant
05.2008 - 07.2012
Busser/Waiter
Himalayan Cafe
03.2007 - 01.2008
High School -
Ukiah Adult School