Jose Alvarado
Miami,FL
Summary
Dynamic professional with extensive experience at Fontainebleau Hotel, excelling in incident reporting and emergency response. Bilingual and detail-oriented, I effectively resolved complex issues while enhancing guest satisfaction. Proven ability to maintain safety and security through proactive risk assessment and comprehensive report writing, ensuring a secure environment for all.
Overview
6
6
years of professional experience
Work History
Security Officer
Fontainebleau Hotel
04.2025 - 11.2025
- Conducted regular patrols to identify and address potential security threats.
- Implemented access control measures, verifying identification for entry compliance.
- Responded promptly to incidents, coordinating with law enforcement as necessary.
- Maintained accurate records of daily activities, incidents, and observations.
- Developed reports on security operations, highlighting areas for improvement.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Front Services
Fontainebleau Hotel
06.2023 - 04.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume phone calls while maintaining professionalism and courtesy.
- Assisted guests with luggage, ensuring timely delivery to rooms.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated transportation arrangements for guests, enhancing overall guest experience.
- Collaborated with front desk staff to efficiently manage guest reservations and room assignments.
Server
Piola Restaurant
06.2022 - 03.2023
- Delivered exceptional customer service, ensuring a memorable dining experience for all guests.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new team members on restaurant procedures and service standards.
- Managed multiple tables, maintaining high levels of efficiency during peak hours.
- Maintained cleanliness and organization of dining area to comply with health standards.
- Assisted in inventory management, ensuring adequate stock levels for seamless operations.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Table Games Dealer
Hard Rock Casino
07.2020 - 04.2022
- Dealt cards for various table games, ensuring adherence to game rules and regulations.
- Managed player interactions, providing exceptional customer service and maintaining a welcoming environment.
- Monitored game integrity, detecting irregularities and reporting issues to supervisors promptly.
- Assisted in training new dealers on gaming procedures and company policies.
Valet
Hard Rock Hotel
12.2019 - 05.2020
- Managed vehicle parking and retrieval for guests, ensuring prompt service.
- Assisted with luggage handling, enhancing guest satisfaction during arrivals and departures.
- Monitored valet area for safety and organization, maintaining a secure environment.
- Provided exceptional customer service by greeting guests warmly upon arrival.
Education
Certificate - Firefighting
Barry University
Miami, FL06-2026
Skills
- Report writing
- Incident reporting
- General security
- Detail-oriented
- Physical fitness
- Emergency response
- Complex Problem-solving
- bilingual
- Dispatch
- Microsoft Excel
- Complaint handling
Timeline
Security Officer
Fontainebleau Hotel
04.2025 - 11.2025
Front Services
Fontainebleau Hotel
06.2023 - 04.2025
Server
Piola Restaurant
06.2022 - 03.2023
Table Games Dealer
Hard Rock Casino
07.2020 - 04.2022
Valet
Hard Rock Hotel
12.2019 - 05.2020
Certificate - Firefighting
Barry University