Fidel Moreno
Spring Valley,CA
Summary
Experienced Water Damage Restoration Project Manager with 9 years in the industry, including 6 years as a Lead Technician. Dedicated to delivering high-quality restoration services and ensuring client satisfaction. No project too big or too small.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager, Water Damage Division
Bill Howe Restoration and Flood
10.2017 - 06.2024
- Led many water damage restoration projects, overseeing all phases from assessment to completion
- Coordinated with internal teams, subcontractors, and vendors to ensure efficient project execution
- Managed project timelines, budgets, and resources to meet client expectations and company standards
- Provided leadership and guidance to project teams, ensuring adherence to safety protocols and quality standards
- Led Multiple Large losses on all environments from Schools and Clinics to commercial Buildings
- Excellent communication skills demonstrated through effective collaboration with insurance adjusters, homeowners, tenants, and HOA representatives including onsite job walks
- Experienced on Estimating And completing the sale on the Restoration Service
- Experienced on specialty drying and non drying equipment (Inject-Dry, Etes, Ozone, Fogging, Soda Blasting exc.)
Lead Technician, Water Damage Division
Servicemaster Absolute
08.2015 - 10.2017
- Inspected residential and commercial properties to identify water damage issues
- Utilized specialized equipment to extract water and initiate drying processes, preventing further damage
- Led demolition efforts in accordance with industry standards, ensuring safe and efficient removal of damaged materials
- Collaborated closely with insurance adjusters, homeowners, tenants, and HOA representatives to coordinate restoration efforts
- Communicated effectively with clients to explain the restoration process and address any concerns or questions
- Coordinated with subcontractors and vendors to procure necessary materials and services for restoration projects
- Ensured compliance with safety regulations and industry best practices throughout the restoration process
- Received positive feedback from clients for thorough and professional restoration services.
Skills
- Bilingual English/Spanish
- Water damage assessment
- Restoration project management, including simultaneous management of multiple projects
- Project Planning
- Strong multitasking skills
- Excellent communication with insurance companies and Homeowners Associations (HOAs)
- Customer service
- Team leadership
- Problem Solving
- Technical Knowledge
- Documentation and Reporting
- Budget Management
- Time Management
- Quality Control
Certification
IICRC Water Damage Restoration Technician (WRT), Institute of Inspection, Cleaning and Restoration Certification, 2019, Present
Timeline
Project Manager, Water Damage Division
Bill Howe Restoration and Flood
10.2017 - 06.2024
Lead Technician, Water Damage Division
Servicemaster Absolute
08.2015 - 10.2017
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