Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fidelia Solis

Staten Island,NY

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated service expertise, including competitive offerings, pricing and market positioning. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Assistant Manager

Little Flower Children And Family Services Of N.Y.
2016.04 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Medical Coordinator

Block Institute Inc
2001.06 - 2016.04
  • Scheduled referral appointments to other providers for patients needing specialized treatment.
  • Maintained professional demeanor while treating patients with respect and dignity.
  • Discussed new medications and technologies specific to patient's conditions.
  • Attended training courses and seminars to remain up-to-date on emerging medical technology and techniques.
  • Maintained detailed records of medical supplies and ordered supplies.
  • Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
  • Recorded and tracked patient vital signs in [Software] during treatment.
  • Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
  • Consulted with patients and family members to discuss healthcare plans and outline care initiatives.
  • Documented changes in patient health conditions and progress through scheduled check-ups and monitoring.
  • Communicated with insurance companies and negotiated to secure payment for medical treatment.
  • Communicated with patients, ensuring that medical information was kept private.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Developed policies and procedures for effective pharmacy management.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Education

High School Diploma -

George W. Wingate High School
Brooklyn, NY
02.

Allen School of Physical Aide
Brooklyn, NY

Skills

  • Staff Supervision
  • Customer Relations
  • Business Planning
  • Cost Control
  • Project Management
  • Financial Management
  • Staff Development
  • Staff Training
  • Staff Management
  • Business Development Understanding
  • Customer Service and Satisfaction
  • Team Motivation
  • Performance Tracking and Evaluations
  • Shift Coverage

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Little Flower Children And Family Services Of N.Y.
2016.04 - Current

Medical Coordinator

Block Institute Inc
2001.06 - 2016.04

High School Diploma -

George W. Wingate High School

Allen School of Physical Aide
Fidelia Solis