Fie'ilo Fifita
Fort Worth,TX
Summary
Hardworking employee enthusiastic about learning inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Sales Representative
PURE Solar Energy
Arlington, Texas
12.2019 - 01.2022
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Exceeded goals for new accounts in single sales cycle.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Determined problem areas and resolved issues related to profitability and business objective achievement
Certified Barista
Starbucks
Salt Lake City, UT
08.2018 - 09.2019
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Set and achieved goals for professional development and advancement.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Recommended products based on solid understanding of individual customer needs and preferences
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
Cashier
Whatabuger
Euless, TX
02.2016 - 06.2018
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
Education
Associate of Arts - Accounting And Finance
Tarrant County College District
Fort Worth, TX05.2023
Skills
- Customer Relations
- Strategic planning
- Problem solving strength
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Time Management
- Patient and Empathetic
Hobbies
- Running
- Music
- Reading books
- Spending time with family
- Traveling
Timeline
Sales Representative
PURE Solar Energy
12.2019 - 01.2022
Certified Barista
Starbucks
08.2018 - 09.2019
Cashier
Whatabuger
02.2016 - 06.2018
Associate of Arts - Accounting And Finance
Tarrant County College District