Fielden Hendry-Smith
Wylie
Summary
Clinical nursing professional prepared for coordinating role with focus on impactful patient care. Strong expertise in patient management, throughput processes, and healthcare protocols, ensuring high standards and positive outcomes. Highly adaptable to changing needs, fostering team collaboration, and consistently meeting objectives. Known for reliability, communication skills, and proactive approach in fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Clinical Nurse Coordinator
Medical City Sachse Emergency Department
Sachse, TX
02.2025 - Current
- Skilled at working independently and collaboratively in a team environment.
- Received Nursing Excellence Award for Quality
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Developed Fast Track space alongside UBC to establish consistent First Look and utilized ancillary hospital staff as support.
- Employee Engagement 83% favorability towards Manager. Employee involvement in Engagement survey was 80%, significantly higher than previous survey.
- Coordinated the acquisition of three new wheelchairs for the department, completing the purchase under the approved capital budget and replacing non‑functional equipment.
Clinical Nurse Coordinator- Interim Leader
Medical City Frisco Emergency Department
Frisco, TX
12.2023 - 02.2025
- Formed and facilitated an effective Unit-Based Council.
- Developed Fast Track process, allowing for four additional treatment spaces to provide patient care.
- Improved staffing vacancies and reduced contract nursing and assisted in hiring additional AM and PM CNC.
- Employee Engagement 80% staff involvement, previous survey was 56% staff engagement.
Manager
Medical City Plano Emergency Department
Plano, TX
06.2023 - 12.2024
- Filled Charge Nurse vacancies by training and supporting qualified staff.
- Quality auditing process through Joint Commission Survey with no documentation findings.
- Joint Commission Survey with no findings.
- Trauma and Stroke Survey Readiness and Survey with successful recertification.
- Developed and led a specialized RN Intern training program to support newly hired nurses; its effectiveness prompted requests to include RN Interns from Medical City Frisco and Medical City McKinney.
Clinical Nurse Coordinator
Medical City Plano Emergency Department
Plano, TX
12.2022 - 06.2023
- Collaborated with staff to manage scheduling and resource allocation effectively.
- Received Nursing Excellence Award for Quality
- Supported quality improvement initiatives through data collection and analysis.
- Implemented department chart auditing and improved High-Risk Documentation compliance from 60% to 90% in preparation for Joint Commission Survey.
- Developed Regulatory Readiness Plan for Day of Survey for various department roles.
Clinical Nurse Coordinator
Medical City Las Colinas
Irving, TX
09.2021 - 12.2022
- Chair of Unit-Based Council
- Chair of Professional Practice Council for Medical City Las Colinas
- Daisy Award recipient 2022
- Nurse Leader Rounding and Employee Rounding
- Documentation compliance by auditing process and loop closure process.
- Mentored and supervised nursing staff, fostering professional growth and development.
- Managed staffing needs by creating schedules, adjusting assignments based on patient acuity levels, and delegating tasks efficiently.
Registered Nurse
Medical City Las Colinas Emergency Department
Irving, TX
10.2018 - 09.2021
- Administered medications and treatments according to established protocols
- Collaborated with interdisciplinary teams to optimize patient care plans
- Mentored junior nurses on best practices and emergency procedures
- Implemented quality improvement initiatives to enhance patient outcomes
Registered Nurse
CareNow Urgent Care
Garland, TX
03.2017 - 10.2018
- Conducted thorough assessments to identify patient needs and risks
- Educated patients and families on health management and discharge planning
- Monitored vital signs and provided critical interventions in high-pressure situations
- Utilized electronic health record systems for accurate documentation and communication
- Licensed Vocational Nurse March 2017-February 2018 with same role responsibilities.
Wound Care LVN
Accel Willowbend
Plano, Texas
03.2015 - 03.2017
- Collaborated with multidisciplinary teams to optimize patient care and outcomes through effective communication.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Cared for wounds, provided treatments, and assisted with procedures.
LVN- Wound Care
Prestonwood Rehabilitation & Nursing Center
Frisco, TX
01.2013 - 01.2015
- Assisted in daily living activities, promoting comfort and dignity for residents.
- Collaborated with healthcare teams to develop and implement individualized care plans.
LVN
Bluebonnet Home Health
Lewisville, TX
02.2011 - 01.2013
LVN
Prairie Estates Skilled Nursing
Frisco,Texas
03.2010 - 01.2011
- Educated patients and families on health management and post-discharge care.
- Implemented infection control procedures to maintain a safe healthcare environment.
- Documented patient vitals, behaviors, and conditions to communicate concerns to supervisor.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
LVN
Dallas Center for Rehabilitation
Frisco, TX
10.2009 - 03.2010
- Administered medications and treatments as prescribed by healthcare providers.
- Monitored and documented patient vital signs and health status consistently.
- Assisted in developing individualized care plans for patients' needs.
- Collaborated with multidisciplinary teams to enhance patient care quality.
LVN
CareWorks Home Health
Dallas, TX
10.2009 - 03.2010
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
Phlebotomist
Quest Diagnostics
Plano, TX
01.2006 - 10.2009
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate records of patient information and sample data to support laboratory analysis.
Patient Representative/Lab Technician
CareNow Urgent Care
Allen, TX
01.2007 - 01.2009
- Managed patient intake processes to ensure efficient registration and documentation.
- Educated patients on insurance benefits and payment options, improving financial clarity.
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Provided exceptional customer service to patients, creating a welcoming and supportive environment.
Education
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT08-2021
Associate of Applied Science - Nursing
Grayson College
Denison, TX12-2017
No Degree - Licensed Vocational Nurse
Concorde Career College
Arlington, TX09-2009
Skills
- Process enhancement
- Clinical team management
- Manage schedules
- Kronos payroll management
- Time management strategies
- Capital allocation requests
- Press Ganey Patient Experience
- Interdisciplinary collaboration
- Evidence-based practice
- Multitasking
- Compassionate and caring
- Effective written communication
- Critical thinking
- Strong clinical judgment
- Hands-on patient support
- Adaptability and flexibility
Certification
- TNCC, ENA
- ENPC, ENA
- NRP, NRP Platform Education
- Nursing Leadership Certificate, HCA Nursing Leadership Institute
- Certified Emergency Nurse, BCEN
Timeline
Clinical Nurse Coordinator
Medical City Sachse Emergency Department
02.2025 - Current
Clinical Nurse Coordinator- Interim Leader
Medical City Frisco Emergency Department
12.2023 - 02.2025
Manager
Medical City Plano Emergency Department
06.2023 - 12.2024
Clinical Nurse Coordinator
Medical City Plano Emergency Department
12.2022 - 06.2023
Clinical Nurse Coordinator
Medical City Las Colinas
09.2021 - 12.2022
Registered Nurse
Medical City Las Colinas Emergency Department
10.2018 - 09.2021
Registered Nurse
CareNow Urgent Care
03.2017 - 10.2018
Wound Care LVN
Accel Willowbend
03.2015 - 03.2017
LVN- Wound Care
Prestonwood Rehabilitation & Nursing Center
01.2013 - 01.2015
LVN
Bluebonnet Home Health
02.2011 - 01.2013
LVN
Prairie Estates Skilled Nursing
03.2010 - 01.2011
LVN
Dallas Center for Rehabilitation
10.2009 - 03.2010
LVN
CareWorks Home Health
10.2009 - 03.2010
Patient Representative/Lab Technician
CareNow Urgent Care
01.2007 - 01.2009
Phlebotomist
Quest Diagnostics
01.2006 - 10.2009
Bachelor of Science - Nursing
Western Governors University
Associate of Applied Science - Nursing
Grayson College
No Degree - Licensed Vocational Nurse
Concorde Career College