Fierry Auguste
Fort Lauderdale
Summary
Motivated and tech-savvy IT student pursuing an Associate of Science in Information Technology, graduating December 2025. Seeking an entry-level role in IT to apply strong technical, analytical, and communication skills. Eager to support users, solve problems, and grow within a dynamic technology team.
Overview
2
2
years of professional experience
Work History
Lead Teller
Amscot Financial
08.2023 - Current
- Deliver high-quality customer service in a fast-paced banking environment.
- Manage daily operations including transaction oversight and cash control.
- Supervise and support teller team members to ensure performance goals are met.
- Troubleshoot customer profile and technical issue, escalating as needed.
- Maintain detailed and accurate financial records using internal systems.
- Train new hires on systems, compliance, and customer service standard.
- Strengthen communication, problem-solving, and leadership skills.
Education
Associate of Science - Information Technology
Broward College
Fort Lauderdale, FL12-2025
Skills
- - Windows, macOS, and Linux support
- - Microsoft 365 & Google Workspace
- - Basic networking (TCP/IP, DNS, DHCP)
- - Active Directory (user & password management)
- - Remote desktop tools (RDP, TeamViewer, AnyDesk)
- - Ticketing systems (eg, Zendesk, ServiceNow)
- - Troubleshooting hardware/software issues
- - Customer service and communication
- - Fast learner, detail-oriented, team player
Languages
English
Native or Bilingual
French
Full Professional
Creole
Native or Bilingual
Timeline
Lead Teller
Amscot Financial
08.2023 - Current
Associate of Science - Information Technology
Broward College
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