Israel Melendez
Spring Hill,USA
Summary
Highly motivated customer service professional with a strong focus on maintaining customer satisfaction and contributing to company success. Proven track record in effectively managing large volumes of inbound calls and consistently nurturing positive relationships with customers. Exceptional skill in utilizing CRM systems, combined with outstanding active listening and multitasking abilities. Dedicated to delivering top-notch service and ensuring a seamless customer experience.
Overview
8
8
years of professional experience
Work History
Financial Associate
Amscot Financial
01.2025 - Current
- Developed and maintained database of records to facilitate smooth transactions for financial processes.
- Administered account transactions and responded to customer inquiries concerning financial products.
- Corresponded with various other departments, discussing company plans and agreeing on future paths to be taken.
- Compiled and sorted documents, such as invoices and checks and substantiated business transactions.
- Monitored loans and accounts payable and receivable to keep current.
- Promoted and marketed finance and security products to customers.
- Proposed investment products to customers.
- Provided financial reports and interpreted financial information to managerial staff while recommending further courses of action.
- Opened accounts for new and existing customers and assisted customers in completing application forms.
- Evaluated financial performance of clients and identified potential areas of improvement.
- Built complex financial models for decision-making and forecasting.
- Conducted financial modeling and analysis to identify and assess risks in business operations.
- Advised clients on financial matters and recommended investments.
- Produced financial statements and reports to comply with regulations.
- Devised and implemented controls and procedures to promote financial accuracy.
- Built and established relationships with clientele to improve future business opportunities.
- Prepared vouchers, invoices, checks, account statements, reports and other records and reviewed paperwork for accuracy.
PT Cashier
Publix Supermarkets
05.2024 - Current
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Ensured compliance with all safety regulations within the store environment.
- Followed company security procedures for handling large sums of money.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Performed other duties as assigned by management.
Store Associate
Dollar General
10.2023 - 03.2024
- Ensured the cleanliness and tidiness of the store.
- Assisted with loading and unloading deliveries from vendors.
- Organized store displays to ensure maximum visibility of products.
- Resolved customer complaints promptly with professionalism and courtesy.
- Addressed customer complaints in a professional manner.
- Assisted customers with product selection, pricing and availability.
- Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
- Answered incoming calls regarding product inquiries or orders.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Assisted customers with product selection based on their needs and preferences.
- Operated scanning equipment for price checks and stock replenishment.
- Adhered to safety regulations when handling hazardous materials.
- Reconciled daily sales transactions against cash registers totals.
- Demonstrated excellent customer service skills at all times.
Floor Staff
Georgia Theatre Company
06.2022 - 07.2023
- Resolved customer complaints in a professional manner.
- Adhered to company policies and procedures at all times.
- Provided excellent customer service by answering questions and offering advice on products.
- Assisted in setting up promotional displays for new products.
- Processed payments using cash registers or point-of-sale systems.
- Checked expiration dates on products to ensure freshness of merchandise.
- Greeted customers and provided assistance with their inquiries.
- Informed customers of current promotions, discounts and special offers.
- Stayed up to date with new products, services, promotions.
- Handled returns and exchanges promptly.
- Maintained an organized and clean work environment.
- Worked closely with other staff members to ensure smooth operations.
- Replenished stock on shelves to ensure product availability for customers.
- Balanced cash drawers at end of shift.
Physical Therapist Aide
Standhard Physical Therapy
06.2017 - 08.2018
- Encouraged patient participation in activities designed to increase mobility or reduce pain levels.
- Measured patient strength, range of motion, balance, coordination, posture, muscle performance, respiration and motor function development.
- Helped maintain inventory of supplies needed for treatments.
- Assisted physical therapists in setting up equipment and preparing patients for treatment.
- Answered questions regarding insurance coverage for physical therapy services.
- Monitored patient progress, recording and reporting any changes to the physical therapist.
- Coordinated referrals between other healthcare professionals when necessary.
- Cleaned therapy rooms between patient visits to ensure a safe environment for all patients.
- Assisted patients with transfers and ambulation using appropriate assistive devices when necessary.
- Maintained accurate records of patient treatments and progress notes.
- Efficiently managed time between multiple tasks throughout the day.
- Participated in interdisciplinary team meetings to discuss patient care plans.
- Provided therapeutic exercises as instructed by the physical therapist.
- Assisted with administrative tasks such as billing insurance companies and collecting payments from clients.
- Transported patients from one area to another within the facility or clinic as required by their treatment plan.
- Prepared hot and cold packs according to prescribed protocols before each session.
- Demonstrated how to perform exercises correctly while providing encouragement throughout treatment sessions.
Customer Service Representative
Onbrand24
10.2016 - 01.2017
- Resolved customer complaints promptly and efficiently.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
Education
GED -
GED Testing Service LLC.
Spring Hill03-2021
Skills
- Customer service
- Communication
- Problem-solving
- Cash handling
- Cleaning
- Merchandising
- Teamwork
- Sales
- Physical therapy
- Patient care
- HIPAA compliance
- Order processing
- Customer support
- Data analysis
- Bilingualism
- Typing
- Currency counting
- POS Systems
- Payment Collection
- Liquor regulations and compliance
- Scanner operations
- Conflict Resolution
- Loyalty Program Promotion
- Written and verbal communication
- Inventory Control
- Records Maintenance
- Loss Prevention
- Proficient in Microsoft Office
- Expense Tracking
- Guest inquiries
- Cleaning and sanitizing
- Retail Merchandising
- Customer service excellence
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Education and Training
false,other
Timeline
Financial Associate
Amscot Financial
01.2025 - Current
PT Cashier
Publix Supermarkets
05.2024 - Current
Store Associate
Dollar General
10.2023 - 03.2024
Floor Staff
Georgia Theatre Company
06.2022 - 07.2023
Physical Therapist Aide
Standhard Physical Therapy
06.2017 - 08.2018
Customer Service Representative
Onbrand24
10.2016 - 01.2017
GED -
GED Testing Service LLC.
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