Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KASIE IVORY

KASIE IVORY

Spring Hill,USA

Summary

Detail-oriented professional with extensive accounts receivable experience, including billing and check processing for a local plumbing, heating, and air company. Proven track record as an accomplished Office Clerk, demonstrating a commitment to long-term planning and daily productivity while excelling in data entry and Microsoft Excel. Strong leadership abilities and excellent communication skills foster effective collaboration and support within teams. Adept at managing administrative tasks and prioritizing customer needs, ready to leverage diverse skills in a dynamic new opportunity.

Overview

30
30
years of professional experience

Work History

Accounts Receivable

Bayonet Plumbing, Heating & Air
01.2022 - Current
  • Coordinating Day to day operations with billing, emailing and contacting builders about outstanding invoices. Preparing and posting ACH Checks.
  • Documenting outstanding warranty invoices and prompt correspondence to business emails.
  • Strictly adhering to confidentiality protocol about confidential information.

Office Clerk

Pinellas County School Board
09.2016 - 01.2022
  • Coordinating District, State and National tests for students at a high school. Collect data from those tests and share them with all shareholders. Helping with bus information and running the day-to-day needs of the school.
  • Documented and routed business correspondence to manage office paperwork.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Strictly adhered to confidentiality protocol about client information and documents.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.

Guest Service Agent

Walt Disney World Resort
11.1999 - 04.2005
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Responded to guests, including email, telephone and in-person inquiries.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Investigated guest complaints and used critical thinking to foster expedient resolution.
  • Shared key hotel information to guests and provided details about pool and restaurants.
  • Answered guest inquiries about hotel offerings and services.
  • Delivered key administrative support to coworkers, taking on more tasks during peak times.

Seafood Manager

Winn Dixie Supermarket
08.1995 - 11.1999
  • Stocked and rotated seafood merchandise following company standards on merchandise presentation, safety, sanitation and customer service.
  • Educated team members on how to safely handle products and use equipment and keep accurate records following food safety guidelines.
  • Delivered superior service to customers during high-volume hours to cultivate great company reputation.
  • Informed customers about available seafood choices and convenience items.
  • Directed daily work schedules and tasks for seafood department employees.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Completed thorough opening, closing and shift change functions to support operational standards each day.
  • Oversaw efficient receiving and inventory management to keep stock within best levels.
  • Kept department on-target to meet sales and profit goals by minimizing waste and pursuing revenue generation opportunities.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and implemented layout enhancements to promote efficiency and maximize space use.
  • Recruited, hired and trained new employees, including monitoring and reviewing individual performance.
  • Streamlined ordering and Inventory procedures to find top sellers and reduce overstock.

Education

Bachelor of Science - Speech Pathology and Audiology

Old Dominion University
Norfolk, VA
07.2015

Skills

  • Certified notary public
  • Time management coordination
  • Cross-functional collaboration
  • Proficient in Excel
  • Professional demeanor
  • Spreadsheet management
  • Skilled in utilizing advanced features of MS Office Suite
  • Accurate data input
  • Content editing
  • Accurate document reproduction
  • Approachable communication style
  • Problem-solving skills
  • Customer engagement
  • Accounts receivable analysis

Languages

English
Native or Bilingual

Timeline

Accounts Receivable

Bayonet Plumbing, Heating & Air
01.2022 - Current

Office Clerk

Pinellas County School Board
09.2016 - 01.2022

Guest Service Agent

Walt Disney World Resort
11.1999 - 04.2005

Seafood Manager

Winn Dixie Supermarket
08.1995 - 11.1999

Bachelor of Science - Speech Pathology and Audiology

Old Dominion University

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