Jemmilie GOURDET
Orlando,FL
Summary
Dynamic Financial Services Representative with proven expertise at Amscot Financial, excelling in customer relationship management and cash handling. Recognized for enhancing client satisfaction through tailored financial advice and effective problem-solving. Skilled in loan applications and relationship building, fostering trust and loyalty among clients.
Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated to leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Financial Services Representative
Amscot Financial
04.2024 - Current
- Assisted clients with completing financial transactions, ensuring compliance with regulatory requirements.
- Educated customers on various financial products and services to enhance understanding and engagement.
- Processed loan applications and conducted thorough reviews to ensure accuracy and completeness.
- Resolved customer inquiries and issues promptly, maintaining a high level of customer satisfaction.
- Utilized financial software systems for transaction processing, reporting, and data management.
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Facilitated resolution of complex client inquiries, ensuring high level of service and client trust.
Cashier Assistant Manager
Negril Jamaican Restaurant
03.2023 - 03.2024
- Supervised daily cash handling operations, ensuring accuracy in transactions and adherence to company policies.
- Trained and mentored team members on customer service best practices, improving overall guest satisfaction.
- Developed efficient scheduling processes that optimized workforce management during peak hours.
- Implemented inventory control measures, reducing waste and maintaining stock levels for high-demand items.
- Resolved customer inquiries and complaints promptly, enhancing loyalty and repeat business for the restaurant.
- Conducted regular audits of cash registers, identifying discrepancies and implementing corrective actions as needed.
- Collaborated with store manager to develop promotional strategies that boosted sales revenue.
Teacher’s Assistant
Saint Thomas Aquinas College
09.2020 - 07.2022
- Assisted lead teachers in developing and implementing lesson plans for diverse learning needs.
- Supported classroom management by maintaining a positive and inclusive environment for students.
- Facilitated small group activities to enhance student engagement and comprehension of subject matter.
- Collaborated with educators to assess student progress and adapt instructional strategies accordingly.
- Provided one-on-one support to students requiring additional assistance, fostering academic growth and confidence.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Handled class records for attendance, assignment grades and course participation scores.
Education
High School Diploma -
NDSC
AQUIN SOUTH HTSkills
- Financial services
- Customer relationship management
- Cash management
- Cash handling
- Loan applications
- Relationship management
- Know your customer
- Relationship building
- Certificates of deposit
- Problem-solving
- Multitasking Abilities
- Verbal and written communication
Certification
- Cyber security, AMSCOT FINANCIAL [OCT 2024]
- Anti money laundering ,AMSCOT FINANCIAL[MAY 2024]
Languages
French
Native or Bilingual
Timeline
Financial Services Representative
Amscot Financial
04.2024 - Current
Cashier Assistant Manager
Negril Jamaican Restaurant
03.2023 - 03.2024
Teacher’s Assistant
Saint Thomas Aquinas College
09.2020 - 07.2022
High School Diploma -
NDSC