Filimaua Mckenzie
Tacoma,WA
Summary
Dynamic professional with a proven track record at Medallion Foods Inc, excelling in security operations and superior customer service. Skilled in CCTV monitoring and emergency response, adept at enhancing safety and reducing risk. Demonstrated ability to improve security protocols, achieving a significant reduction in incident rates. Expert in visitor tracking and incident reporting, committed to maintaining secure environments.
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Security Officer
Medallion Foods Inc
07.2022 - 08.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Examined doors, windows and gates to verify security.
- Wrote detailed reports of all security breaches and investigations.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Warehouse Worker
Remedy Intelligent Staffing
01.2021 - 04.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Assisted in receiving, stocking and distribution of merchandise.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Machine Operator
Telephone Operator
ASTCA
10.2019 - 11.2020
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
- Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Provided backup support for other telephone operators during periods of high call volume, ensuring that all calls were handled efficiently and effectively.
- Assisted callers with inquiries, providing accurate information about products, services, or company policies.
- Processed customer payments for timely, accurate order fulfillment.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Operated switchboard and routed incoming calls to appropriate departments.
- Ensured data accuracy through meticulous documentation of call details in relevant systems or databases according to company guidelines.
- Maintained an organized workspace for optimal productivity while adhering to health and safety standards set forth by the employer.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Monitored and reported on call traffic patterns, aiding in staff allocation and scheduling.
- Operated computers and fax machines to send and receive messages to customers and coworkers.
- Received incoming calls and paged individuals and departments over PA system.
Customer Service Cashier
Subs Your Way
02.2017 - 04.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Redeemed coupons to discount purchases.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Associate of Arts - Liberal Arts
Remington College
1111 Bishop St #400 Honolulu HI 9681305-2007
High School Diploma -
Kanana Fou High School
Tafuna AS 9679905-2005
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Emergency response
- Complex Problem-solving
- Security screenings
- Visitor tracking
- Document management
- Metal detector operation
- Dispatch
- Personnel screening
- Investigation documentation
- Night and safe deposit procedures
- Report generation
- Background checks
- Security systems
- Identification verification
- Patrolling
- Security camera monitoring
Timeline
Security Officer
Medallion Foods Inc
07.2022 - 08.2024
Warehouse Worker
Remedy Intelligent Staffing
01.2021 - 04.2022
Telephone Operator
ASTCA
10.2019 - 11.2020
Customer Service Cashier
Subs Your Way
02.2017 - 04.2019
Associate of Arts - Liberal Arts
Remington College
High School Diploma -
Kanana Fou High School