Filip Petrovski
Kumanovo
Summary
Dynamic Senior Sales Adviser with over 16 years of extensive experience in the telecommunications industry, specializing in revenue growth and customer satisfaction enhancement. Proven track record of developing and executing strategic sales initiatives that consistently exceed targets and foster long-term client relationships. Expertise in leveraging market insights to identify opportunities and implement innovative solutions that address diverse customer needs. Committed to delivering exceptional results through strong negotiation skills and a deep understanding of industry trends.
Overview
18
18
years of professional experience
Work History
Sales Specialist
Makedonski Telekom AD
12.2020 - Current
- Consistently exceeded monthly and quarterly sales targets (achieving 110–130% on average).
- Built and maintained strong client relationships, ensuring long-term satisfaction and loyalty..
- Provided excellent post-sales support (billing, technical issues, service upgrades), resolving client requests quickly and effectively.
- Actively upsold and cross-sold products and services, increasing customer value and company revenue.
- Managed a portfolio of key individual and business clients, acting as their main point of contact.
- Coordinated with internal teams (technical support, finance, customer care) to deliver seamless customer experience.
Marketing
Leks Elektrik
08.2019 - 12.2020
- Developing strategies and tactics to get the word out about the company.
- Producing valuable and engaging content for the website and Facebook profile that attracts and converts company’s target groups.
- Overseeing and approving marketing material from website banners to hard copy brochures and catalogues.
Senior Sales Adviser
one.VIP
01.2015 - 01.2019
- Presenting, promoting and selling products and services using solid arguments to existing and prospective customers.
- Establishing, developing and maintaining positive business and customer relationships.
- Expediting the resolution of customer problems and complaints to maximize satisfaction.
- Coordinating sales efforts with team members and other departments.
- Supplying management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
- Keeping abreast of best practices and promotional trends.
- Continuously improving through feedback.
Sales Agent
One Telecommunication
01.2011 - 01.2015
- Selling telecommunications products and services to both individuals and companies.
- Keeping abreast of current technology trends.
- Identifying, contacting and building relationships with prospective customers through a combination of telephone calls and inperson.
- Maintaining an update database in sales, including all activities, partners and opportunities with their current status.
Junior Sales Agent
Germanos
01.2008 - 01.2011
- First step in communication: selling telecommunications products and services to both individuals and companies.
Education
Electrotechnician
MSTS "Nace Budjoni"
01.2005
Skills
- Ambitious and disciplined, proven work experience as a sales representative
- Effective time management and prioritising
- Ability for organizing, cooperative, responsible and trustworthy in dealing with others
- Conflict Resolution
- Excellent selling, communication and negotiation skills
- Reliable and easy adaptable
- Highly tolerant regarding religious and ethnic background
- Positive attitude, creative and originative
- Self-motivating
- Language: English, Serbian, Croatian
- Software: Ms Office, Wordpress, Adobe
Timeline
Sales Specialist
Makedonski Telekom AD
12.2020 - Current
Marketing
Leks Elektrik
08.2019 - 12.2020
Senior Sales Adviser
one.VIP
01.2015 - 01.2019
Sales Agent
One Telecommunication
01.2011 - 01.2015
Junior Sales Agent
Germanos
01.2008 - 01.2011
Electrotechnician
MSTS "Nace Budjoni"
Hobbies
In my free time, I enjoy running, cycling, and spending quality time with my spouse and our two children. Family time is very important to me and helps me maintain a healthy work-life balance.
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