Dynamic IT professional with proven expertise in hardware and software troubleshooting, including a notable stint at Amazon. Excelled in enhancing warehouse operations through efficient inventory management and cross-functional collaboration. Skilled in Active Directory and Group Policy Management, complemented by strong problem-solving abilities. Demonstrated success in improving system security and operational efficiency, with a commitment to excellence in all technological endeavors.
• Perform detailed inspections, cleaning, and testing of laptops to ensure full functionality.
• Securely wipe and prepare hard drives, ensuring compliance with data privacy standards.
• Configure scanners and printers, optimizing efficiency for warehouse operations.
• Utilize SmartSheet for inventory tracking, ensuring accuracy and organization.
• Collaborate with cross-functional teams to improve workflow and maintain operational excellence.
Assisted the lead IT technician in managing a Windows Server 2016 environment for a school system.
• Shadowed and supported the configuration and management of Active Directory: adding users/computers and configuring them for secure student use.
• Contributed to Group Policy Management, enforcing security policies and streamlining configurations.
• Supported the installation and setup of routers, switches, and wireless access points (WAPs), ensuring reliable campus-wide connectivity.
Active Directory: Assisted in domain creation, management, and user/computer configuration
Group Policy Management: Implemented and optimized system policies for security and efficiency
Desktop Troubleshooting: Skilled in diagnosing and resolving hardware/software issues
Ticketing Systems: Proficient with ServiceNow, Jira, and Zendesk
Networking: Supported DNS configuration, DHCP management, and troubleshooting routers and switches
NAS Setup: Experienced with Network-Attached Storage installation and management
Pi-hole Server Management: Set up a home Pi-hole server to block ads, malware, and filter network traffic
Cloud Computing: Basic knowledge of AWS EC2, S3, IAM, and Lambda
Cat 5/6 Cable Installation: Experienced in Ethernet cable installation for reliable network setups
Operating Systems: Troubleshooting and support for Windows (7-11), Linux (Ubuntu, Raspberry Pi OS), and macOS
CompTIA ITF+, CompTIA A+
Pursuing CompTIA network and AWS solutions architect certification