FINEASO AIMAASU
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
FAMILY SERVICES SPECIALIST III
STATE OF NEVADA
2016.02 - Current
- Enhanced case management through regular monitoring, reviewing, and updating of individualized service plans.
- Maintained confidential records and documentation in NVKIDS database.
- Ensured compliance with state regulations by maintaining accurate documentation and timely reporting for all cases managed.
- Attended and participated staff meetings and training seminars.
- Documented data and completed accurate updates to case records.
- Skilled at working independently and collaboratively in team environment.
Lead Concierge
MGM GRAND THE MANSION
2005.06 - 2015.12
- Handled customer complaints to satisfy and retain guests.
- Provided accurate information regarding local attractions, restaurants and activities.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
- Managed high-profile clients'' requests and ensured their expectations were exceeded through meticulous attention to detail.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Developed strong relationships with local vendors and businesses to secure exclusive deals for guests, enhancing their experience at property.
- Resolved guest complaints promptly and professionally, demonstrating commitment to exceptional customer service standards.
Education
Bachelor of Science - ENGINEERING
UNLV
Las Vegas, NV05.2006
Skills
- Client Needs Assessment
- Case Management
- Conducting interviews
- Family services
- Confidentiality Practices
- Team Management
- Confidentiality Practices
- Team Management
- Organization and Time Management
- Customer Relations
Accomplishments
- Supervised team of 15 staff members.
- Employee of the Month for December 2011 as the Lead Concierge at MGM Grand Hotel/The Mansion
Timeline
FAMILY SERVICES SPECIALIST III
STATE OF NEVADA
2016.02 - Current
Lead Concierge
MGM GRAND THE MANSION
2005.06 - 2015.12
Bachelor of Science - ENGINEERING
UNLV
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