FINEASO AIMAASU
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
FAMILY SERVICES SPECIALIST III
STATE OF NEVADA
1900 EAST FLAMINGO RD #100, LAS VEGAS, NV 89119
02.2016 - Current
- Enhanced case management through regular monitoring, reviewing, and updating of individualized service plans.
- Maintained confidential records and documentation in NVKIDS database.
- Ensured compliance with state regulations by maintaining accurate documentation and timely reporting for all cases managed.
- Attended and participated staff meetings and training seminars.
- Documented data and completed accurate updates to case records.
- Skilled at working independently and collaboratively in team environment.
Lead Concierge
MGM GRAND THE MANSION
3799 S LAS VEGAS BLVD, LAS VEGAS, NV 89109
06.2005 - 12.2015
- Handled customer complaints to satisfy and retain guests.
- Provided accurate information regarding local attractions, restaurants and activities.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
- Managed high-profile clients'' requests and ensured their expectations were exceeded through meticulous attention to detail.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Developed strong relationships with local vendors and businesses to secure exclusive deals for guests, enhancing their experience at property.
- Resolved guest complaints promptly and professionally, demonstrating commitment to exceptional customer service standards.
Education
Bachelor of Science - ENGINEERING
UNLV
Las Vegas, NV05.2006
Skills
- Client Needs Assessment
- Case Management
- Conducting interviews
- Family services
- Confidentiality Practices
- Team Management
- Confidentiality Practices
- Team Management
- Organization and Time Management
- Customer Relations
Accomplishments
- Supervised team of 15 staff members.
- Employee of the Month for December 2011 as the Lead Concierge at MGM Grand Hotel/The Mansion
Timeline
FAMILY SERVICES SPECIALIST III
STATE OF NEVADA
02.2016 - Current
Lead Concierge
MGM GRAND THE MANSION
06.2005 - 12.2015
Bachelor of Science - ENGINEERING
UNLV