Finelle James
Orlando,FL
Summary
Seasoned professional with a robust background in healthcare and customer service, notably at CSL Plasma. Excelled in donor screening and maintaining patient confidentiality, showcasing strong problem-solving abilities and expertise in laboratory procedures. Achieved significant improvements in quality assurance, leveraging telecommunication skills to enhance customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Plasma Center Technician
CSL Plasma
, FL
02.2022 - Current
- Maintained and operated advanced plasma processing equipment to ensure optimal performance.
- Performed daily maintenance on centrifuge and other laboratory equipment.
- Assisted in the collection of plasma donations from donors.
- Conducted required safety checks to ensure compliance with all regulations.
- Monitored donor vitals throughout the donation process, such as temperature, pulse rate, blood pressure.
- Adhered strictly to all HIPAA regulations when dealing with confidential patient information.
- Checked hemoglobin levels of individuals prior to blood donation.
- Used heel and finger stick methods to obtain blood from capillaries.
Advanced Plasma Center Technician
BioLife Plasma Services
Orlando, USA
08.2018 - 01.2022
- My role is to install, operate, maintain, and troubleshoot plasmapheresis machines
- Prepare donor charts, maintain accurate records, and coordinate donor compensation
- Screen new and repeat donors, take and record donor vital signs and finger stick results, disconnect donors when finished
Customer Service Supervisor
Publix Supermarkets Inc
Winter Garden, USA
03.2017 - 04.2019
- Processed payments securely using various methods such as cash, Western Union, debit and credit cards.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
Web Analyst
SunPass
Orlando, USA
01.2017 - 02.2018
- Ensured accuracy in customer account information maintenance.
- Handled various payment methods efficiently.
- Performed data entry, data cleaning, and data coding for analysis.
- Supported initiatives for data integrity and normalization.
- Worked closely with management to prioritize business and information needs.
Correctional Officer
Lake Correctional Institution
12.2015 - 11.2016
- Supervised daily activities of inmates ensuring compliance with regulations.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Oversaw management of several keys and equipment.
Customer Service Manager
Miracle Temple Christian Academy
12.2012 - 12.2015
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Processed orders and tracked shipments to ensure accurate delivery of merchandise.
- Assisted customers in navigating the website, placing orders, and completing payments.
- Resolve any client's complaints.
- Conducted faxing and filing tasks.
Education
High School Diploma -
DOWNINGTOWN WEST HIGH SCHOOL
06-2012
Skills
- Telecommunication
- Upselling
- Live Chat
- Help Desk
- Customer service
- Sterilization techniques
- Multitasking Abilities
- Data Interpretation
- Quality Assurance
- Laboratory procedures
- Hazardous waste disposal
- Donor screening
- Patient confidentiality
- Diagnostic Procedures
- Multitasking
- Problem-solving abilities
- Collect samples
Personal Information
Willing To Relocate: Anywhere
Certification
- CPR
- FIRST AID
References
References available upon request.
Timeline
Senior Plasma Center Technician
CSL Plasma
02.2022 - Current
Advanced Plasma Center Technician
BioLife Plasma Services
08.2018 - 01.2022
Customer Service Supervisor
Publix Supermarkets Inc
03.2017 - 04.2019
Web Analyst
SunPass
01.2017 - 02.2018
Correctional Officer
Lake Correctional Institution
12.2015 - 11.2016
Customer Service Manager
Miracle Temple Christian Academy
12.2012 - 12.2015
High School Diploma -
DOWNINGTOWN WEST HIGH SCHOOL
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