Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Finn Cox

Riverview,FL

Summary

Driven professional with a background in Bio Genetics Medical Laboratory, adept in customer service and quality assurance. Excelled in call control and complaint resolution, enhancing customer retention. Skilled in pattern design and garment alteration, demonstrating a unique blend of technical and creative abilities. Achieved significant improvements in client satisfaction through effective communication and a calm disposition. Polite and professional call representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Call Center Representative

Bio Genetics Medical Labratory
08.2024 - Current

Responsible for qualifying and medical intake

  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Seemstress/Tailor

Taylor Made Scrub Hats
02.2024 - 07.2024
  • Examined sketches, sample articles and design specifications to ascertain Number, shape and size of pattern parts.
  • Drew outline of pattern parts using drafting instruments such as calipers, squares and straight and curved rules.
  • Created new garments based on established parameters or specific body measurements.
  • Repaired and replaced defective garment pockets, pocket flags and coat linings.
  • Repaired garments and corrected construction mistakes.
  • Took up and let down hems to shorten or lengthen garment parts.
  • Altered patterns to fit client requirements.

Costume Designer

Self Employed
05.2021 - 01.2024


  • Designed new patterns for special genre and story requirements.
  • Sewed full outfits for use by main actors and extras.
  • Created visually appealing character styles that married story with director vision.
  • Created customer support strategies to increase customer retention.

Education

High School Diploma -

Riverview High School
Riverview, FL
05.2020

Skills

  • Quality Assurance
  • Customer Service
  • Technical Support
  • Account updating
  • Data Entry
  • Complaint resolution
  • Call Control
  • Communicating with clients
  • Customer Support
  • Logging call information
  • Resolving issues
  • Calm disposition

Certification

CPR

Wilderness First aid

HIPPA

Timeline

Call Center Representative

Bio Genetics Medical Labratory
08.2024 - Current

Seemstress/Tailor

Taylor Made Scrub Hats
02.2024 - 07.2024

Costume Designer

Self Employed
05.2021 - 01.2024

High School Diploma -

Riverview High School

CPR

Wilderness First aid

HIPPA

Finn Cox